Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog.
About Udemy
Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms.
Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.
About your skills
Strategic Thinking: You connect business trends, competitive dynamics, and market insights into clear, prioritized recommendations that build long-term value — and you can move from an 8-quarter strategic bet to this week's execution without losing the thread.
Influence & Cross-Functional Leadership: You build trusted relationships up, down, and across the organization, and you know how to bring senior stakeholders to a decision — including pushing back when a proposed path won't get the business the outcome it needs.
Data-Driven Judgment: You pair rigorous quantitative analysis with sound qualitative judgment to get to the “so what,” and you're comfortable using AI tools to accelerate insight generation and share that fluency with your team.
Ownership & Operational Rigor: You take full, end-to-end ownership of programs and processes — including the unglamorous ones — and you bring the same discipline to a weekly business review that you bring to a market-entry strategy.
About this role
We're standing up Udemy's Consumer Strategy, Business Operations & Insights (StratOps) team, and we're looking for a Strategy & Business Operations Lead to help build it. This role is roughly 80% strategy and 20% business operations: you'll spend most of your time shaping Consumer's end-to-end strategy — market and competitive insights, white-space opportunities, and annual planning — while also owning the operating cadence that keeps the Consumer organization accountable to its goals. You'll report to the Director of Strategy, Business Operations & Insights and partner closely with Analytics, FP&A, Research, Product, and Marketing. It's a high-visibility, high-ownership seat for someone who wants to shape both what Consumer does next and how well it executes.
What you’ll be doing
Develop and continuously sharpen Udemy's end-to-end Consumer strategy across a 2–8 quarter horizon, partnering with Corporate Strategy on longer-term direction.
Identify, evaluate, and prioritize new white-space growth opportunities — market segments, products, and experiences — from initial hypothesis through business case.
Lead competitive and market intelligence work, including how Udemy is positioned relative to LLMs, YouTube, and other emerging learning and creator platforms.
Partner with Research and Product Marketing to translate learner and market insights into strategic recommendations, and help shape Udemy's research priorities.
Provide strategic input to annual and half-year planning, ensuring Consumer's priorities are resourced and sequenced against the highest-impact opportunities.
Own the structure and rigor of the Consumer team's operating cadence — weekly strategy & ops meetings, OKR/KPI tracking, and initiative accountability (clear owners, decision rights, and progress tracking).
Partner with Analytics to drive performance reporting and diagnostics — helping leadership understand not just what happened, but why, and what to do about it — with particular focus on engagement and retention.
What you’ll have
5+ years of experience in management consulting, corporate strategy, or a strategy-focused business operations role, ideally within a consumer or subscription-based tech environment; MBA or advanced degree a plus.
A track record of developing strategic recommendations from market and competitive analysis — sizing opportunities, evaluating tradeoffs, and translating findings into resourced, sequenced plans.
Strong quantitative and qualitative analytical skills, including comfort building forecasts and business cases, and using AI tools to accelerate analysis.
Excellent written and verbal communication skills, with a demonstrated ability to influence and align senior stakeholders across functions.
A self-starter who's comfortable owning ambiguity — equally capable of framing a multi-quarter strategic bet and stepping in to unblock a stalled weekly report.
Experience partnering with Finance, Analytics, Product, and Marketing teams within a matrixed organization.
Familiarity with operating cadences (QBR/MBR processes, KPI dashboards, or similar) is a plus — you don't need to have owned one, but you understand how they drive accountability.
#LI-KM3
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Skills Required
- 5+ years experience in management consulting, corporate strategy, or strategy-focused business operations role
- Track record developing strategic recommendations from market and competitive analysis, including sizing opportunities and building resourced plans
- Strong quantitative and qualitative analytical skills, including building forecasts and business cases
- Comfort using AI tools to accelerate analysis
- Excellent written and verbal communication skills with ability to influence senior stakeholders
- Self-starter comfortable owning ambiguity and end-to-end programs
- Experience partnering with Finance, Analytics, Product, and Marketing in a matrixed organization
- MBA or advanced degree
- Experience in consumer or subscription-based tech environments
- Familiarity with operating cadences (QBR/MBR processes, KPI dashboards, OKR tracking)
What the Team is Saying
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Udemy Compensation & Benefits Highlights
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Parental & Family Support — Global parental leave, extended bereavement (including pregnancy loss), and reimbursement for fertility, adoption, and surrogacy are paired with resources like Maven and caregiving concierge tools. Feedback suggests these family-building supports are a standout element of the package.
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Healthcare Strength — Multiple medical plan options (PPO/HDHP/HMO) with dental and vision, travel support for accessing care, and transgender-inclusive coverage create a robust core. Mental-health access through Modern Health and Headspace further strengthens overall health coverage.
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Wellbeing & Lifestyle Benefits — Access to Headspace and Modern Health, wellness programming, donation matching, hybrid work support, and WFH stipends bolster day-to-day wellbeing. Feedback suggests these resources meaningfully complement the standard insurance set.
Udemy Insights
What We Do
At Udemy, we’re on a mission to transform lives through learning. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower over 17,000 organizations to scale workforce development and help 81 million individuals build the technical, business, and soft skills most relevant to their careers. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
Why Work With Us
As a learning company, we have a rich culture of curiosity. We offer employees free access to every course on the platform, as well as a $1,500 yearly stipend that can be used for educational opportunities, conferences, books, and more. We also host guest speakers and have a comprehensive and internal training curriculum. Become a lifelong learner!
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Udemy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer hybrid work schedules and hybrid working so our people can make work fit their unique needs.
