We're looking for a strategy and operations generalist to own the full customer onboarding experience onto Assured Health's AI-enabled provider operations platform. This role will be critical in setting new customers up for long-term success by guiding them through implementation, ensuring seamless adoption, and driving early wins that translate into measurable business impact.
You'll partner closely with Customer Success, Sales, and Product to deliver a smooth handoff, clear onboarding journey, and exceptional customer experience. As we scale rapidly, you'll have the opportunity to build foundational processes from the ground up while directly managing customer relationships.
The ideal candidate thrives at the intersection of project management and customer partnership, ensuring customers feel confident, supported, and able to realize value from Assured Health quickly while operating with high autonomy in an entrepreneurial environment.
ResponsibilitiesCustomer Onboarding & ImplementationLead customer onboarding and implementations autonomously: Own and lead the complete onboarding journey for new customers, ensuring a smooth transition from Sales to Customer Success
Implementation project management: Develop and manage project plans, set clear timelines, and coordinate cross-functional teams to deliver a predictable and positive onboarding experience
Customer partnership: Act as the primary point of contact during onboarding; build trusted relationships with customer stakeholders, anticipate needs, and proactively resolve issues
Training & enablement: Lead onboarding sessions, training, and workshops to equip customer teams with the knowledge and confidence to adopt the platform
Process & change management: Guide customers through workflow redesign and operational changes needed to successfully implement Assured Health
Identify product improvements and expansion opportunities: Analyze customer feedback to recommend new product offerings and identify opportunities to expand customer relationships and contracts
Collaborate with Product: Partner with internal teams to ensure data migration and integrations run smoothly, translating customer needs into actionable technical requirements
Directly manage and resolve customer feedback and issues in a manner consistent with company values, ensuring high customer satisfaction
Continuous improvement: Identify opportunities to streamline onboarding processes and create scalable playbooks for future customers
Partner with engineering teams to design, build, and execute reporting, dashboards, and other tools that drive customer decisions and actions
2-4 years of experience in consulting, investment banking, BizOps, or account management (customer onboarding, implementation management, customer success, or related roles are also valued)
Startup or healthcare experience preferred
Proven ability to lead complex projects with multiple stakeholders, delivering outcomes on time and with high customer satisfaction
Exceptional communication and relationship-building skills; able to engage both operational and executive audiences and build trust with diverse groups
Strong analytical skills: ability to interpret complex data sets, identify trends, and provide actionable insights to support decision-making
Strong organizational and problem-solving skills with ruthless prioritization and time management abilities
Experience translating business needs into actionable requirements for technical teams
Comfort in a fast-moving, high-growth startup environment where playbooks are still being built
Self-starter mentality ready to wear many hats and operate autonomously in ambiguous situations with an entrepreneurial mindset
Work well under pressure with high degree of adaptability in rapidly changing environments
Proactive, consultative approach to problem-solving with strong attention to detail
Experience with healthcare credentialing, provider networks, or payer enrollment
Direct experience supporting or working in Support or Post-Sales organizations
Experience leading end-to-end execution of projects that delivered quantifiable business impact
Willingness to travel for team offsites and customer engagements
True ownership: Define the vision & direction for Assured's Implementations function from the ground up
Be at the cutting edge: Contribute to Assured's mission to eliminate providers' administrative burdens by combining human & AI expertise
Meaningful scale: Help support our next phase of growth as we expand our customer base significantly
Strong, collaborative team: Join a dedicated, mission-driven team aiming to transform provider operations
Rapid growth: Directly support our growing portfolio of clients with backing from top healthcare investors
Competitive compensation: Including salary and equity participation so you share in our success
People-first benefits: Comprehensive health coverage (medical, dental, vision) and flexible PTO that supports your wellbeing
Professional development: Annual budget for learning and growth opportunities
Work environment: Office setup support and wellness benefits to help you perform your best
Skills Required
- 2-4 years of experience in consulting, investment banking, BizOps, account management, implementation management, or customer success
- Proven ability to lead complex projects with multiple stakeholders and deliver outcomes on time
- Exceptional communication and relationship-building skills with operational and executive audiences
- Strong analytical skills; ability to interpret complex data sets and identify trends
- Strong organizational, prioritization, and problem-solving skills
- Experience translating business needs into actionable technical requirements
- Comfort operating autonomously in a fast-moving, high-growth startup environment
- Experience with training, change management, and leading onboarding sessions/workshops
- Startup or healthcare experience
- Experience with healthcare credentialing, provider networks, or payer enrollment
- Direct experience supporting or working in Support or Post-Sales organizations
- Experience leading end-to-end projects that delivered quantifiable business impact
- Willingness to travel for team offsites and customer engagements
What We Do
In 2022, the U.S. spent $4.5 trillion on healthcare, about 17.3% of GDP. Administrative costs account for 25% to 30% of that total, fueled by credentialing, insurance enrollments, and essential but manual workflows. We're on a mission to rebuild the operational backbone of healthcare. As AI doubles in capability at the half the price every year, we see a future where provider operations are run by lean teams supported by autonomous, reasoning-capable AI agents. Prior to founding Assured, Varun Krishnamurthy and Rahul Shivkumar built and sold a VC-backed digital health startup. We've lived the operational chaos that comes with scaling a healthcare practice and set out to build the platform we wish we had.
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