You will have a direct impact on revenue growth by identifying inefficiencies and optimizing the processes our front-line teams use to support customers in one of the world's most dynamic real estate markets. As a key member of the team, you will bridge the gap between complex data insights and real-world sales effectiveness to drive a more unified and successful customer experience.
You Will Get To:
Analyze and map business processes to identify bottlenecks and opportunities that improve the overall productivity of front-line sales and support teams.
Establish and monitor KPIs and success metrics for key revenue processes to measure the impact of new tools, dashboards, and operational improvements.
Support comprehensive reporting for existing and new products, delivering data-driven insights and "storytelling" to leadership to track program health.
Manage revenue optimization projects from conception to completion, ensuring all initiatives align with broader business goals and team objectives.
Collaborate with cross-functional stakeholders to gather feedback and ensure that technical and process improvements enhance both sales effectiveness and the customer experience.
Solve ambiguous problem statements by conducting end-to-end quantitative and qualitative analyses that inform strategic business decisions and drive action.
Evaluate and identify tooling needs and shortfalls for front-line teams, partnering with product teams to refine the technology stack used by the sales organization.
3+ years of experience in revenue operations, sales operations, as a business analyst, or a related quantitative role, preferably within a fast-paced technology or marketplace environment.
Exceptional analytical skills with a proven ability to leverage complex data sets to generate business insights that inform process improvements and organizational decisions.
Experience defining and monitoring KPIs to measure the health of business processes and the impact of new tools or initiatives.
Strong technical proficiency in SQL (or another programming language), along with hands-on experience using data visualization tools like Tableau, Looker, or QuickSight, and advanced Excel skills.
Excellent communication and interpersonal skills, with a developing ability to influence stakeholders at various levels and translate technical findings into compelling business "stories."
High business acumen and the ability to balance competing priorities across multiple programs—such as advertising and buyer initiatives—in a dynamic environment.
Demonstrated success in project management, with the ability to lead complex optimization initiatives from conception through to full implementation and adoption.
A creative problem-solver who possesses a natural bias toward continuous improvement and innovation to resolve operational inefficiencies.
Preferred Qualifications
Experience with cloud data platforms such as Snowflake or Databricks (DBX).
Prior experience in change management, specifically leading the rollout of new sales policies, tools, or process improvements to large front-line teams.
Background in the real estate industry or experience supporting "white glove" sales and customer operations models.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
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