The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $50M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.
The Position: As the Network Inventory Operations Lead, you will help define and execute the core strategy + processes supporting our SaaS products (Network Inventory and Bill Consolidation). We’re looking for a driven, product-oriented individual who is passionate about building customer relationships and delivering best in class experiences to our users. In this role, you will report to our Head of Operations and work closely with sales and product leadership as well.
This position will be full-time and salaried with top-tier cash and equity compensation (compensation package determined by experience and fit). The base salary range for this position will depend on experience but ideally range from $115-130k.
Key Responsibilities
- Define and own strategy & process to support and scale Lightyear’s Network Inventory product including onboarding, ongoing operations, & reporting
- Provide guidance and recommendations on platform configurations to achieve customer use case and business process needs
- Collaborate cross-functionally with Product, Operations, Engineering, & Sales, and orchestrate resourcing across each to deliver Lightyear software
- Work closely with product leadership to synthesize customer feedback and drive new product features
- Define and track team and individual KPIs to ensure continuous improvement
- Manage junior members of the team to execute relevant activities & hit key metrics
Ideal Qualifications
- 2+ years experience as a management consultant or investment banker or 2+ years of product operations role at consumer or enterprise software co
- High degree of comfort with structuring and solving ambiguous problems & communicating solutions efficiently to all stakeholders
- Strong organization and people management skills / EQ, including setting KPIs, holding others accountable for performance, and influencing internal/external parties to achieve particular outcomes on short timelines
- Capability in data processing, analysis, and visualization (Excel experience a must, SQL is a strong nice to have)
- Bonus if located in NYC (Head of Operations is based in NY)
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What We Do
Lightyear (https://lightyear.ai) is the only digital workflow and system of record platform that unlocks efficiency across the full lifecycle for enterprise telecom services, revolutionizing the telecom experience to drive material time and cost savings. Lightyear's Procurement platform automates RFP creation, quoting, install management, and more for internet, WAN, voice, and colocation services, reducing time spent on procurement materially while network intelligence and pricing data ensures enterprises select the optimal solution at the lowest cost. Lightyear's Network Inventory Manager creates a digital system of record for enterprise networks, tracking 30+ data points per service (static IPs, contract details, account IDs) and automating lifecycle management workflows such as MACD ticketing and renewal re-shopping. Lightyear's Bill Consolidation software offers enterprises one consolidated bill for all telecom services, eliminating the headache of tracking invoices and handling audits while avoiding service disruptions.
Why Work With Us
We’ve cultivated a high-trust, autonomous work environment that empowers team members to drive their work forward as they see fit. We value team bonding and connections, and prioritize company time to connect both virtually and in-person events in a fully remote environment. Most importantly, we’re guided and grounded as a team by our core values.
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