Who we are:
K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.
Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.
K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.
About the role:
We are seeking a motivated and forward-thinking Strategy & Operations, Workforce Manager to lead capacity planning across all our clinics. In this role, you will be responsible for developing staffing models that strategically align resource allocation with business priorities, ensuring clinicians are positioned to meet patient and operational needs effectively. You will build strong relationships with clinicians by fostering open feedback and collaboration, creating an environment that supports both engagement and productivity.
With a focus on long-term success, you will implement scalable strategies and flexible staffing solutions that enable organizational growth and adaptability in a dynamic healthcare landscape. This role also involves close collaboration with leaders across Clinical Operations and Medical Services, ensuring a unified approach to delivering high-quality care and operational excellence.
The role is based in the New York City area with an in office experience.
What you'll be doing:
- Capacity Planning: Lead capacity planning across all clinics by developing staffing models that align resource allocation with business priorities, ensuring clinicians are available at the right time to meet patient and operational needs.
- Clinician Engagement: Foster strong relationships with clinicians by creating opportunities for open feedback and meaningful collaboration.
- Data-Driven Insights: Analyze workforce metrics and utilize predictive analytics to optimize staffing levels, enhance efficiency, and recommend actionable process improvements.
- Future-Proofing: Implement scalable strategies and flexible staffing solutions that position the organization for growth, adaptability, and long-term success
What we're looking for:
- 2+ years of work experience in a top strategy consulting firm
- Bonus for experience in Healthcare / Digital Health and/ or startup operations
- Skilled communicator with the ability to convey complex ideas clearly and effectively across diverse audiences, both in writing and in person.
- Laser-focused on defining success metrics and driving initiatives toward successful outcomes, with a relentless commitment to excellence
- Proven ability to approach challenges with a methodical, structured problem-solving mindset and execute strategies that turn vision into tangible business results
- Strong analytical skills, with mastery of Excel and proven experience with modeling / analysis
- Enthusiastic about expanding healthcare accessibility
Benefits & Perks: #LI-Hybrid
- Weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
Compensation:
$120,000—$140,000 USD
We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.
What We Do
We’re a digital healthcare company on a mission to use the power of shared medical knowledge to get everyone access to better, more affordable healthcare—whenever, wherever they need it, 24/7, right from your phone. Our platform consolidates the knowledge of thousands of doctors and billions of clinical data insights to get people trusted information and treatment. We also offer, through affiliated professional entities, the option to chat with a clinician without insurance for less than a copay. We treat almost all primary care conditions, as well as anxiety and depression, and offer customizable treatment plans and prescriptions remotely.
