Who we are:
K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.
Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.
K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.
About the role:
We are seeking a Strategy and Operations Associate to join our team. You will be working closely with Senior Executives and playing an important role in the day-to-day work with our internal stakeholders (e.g., tracking progress against milestones, building models, supporting and driving patients and doctors-related operations). In addition, you will own high priority tasks and initiatives for the company across functions.
The Strategy and Operations Associate will work across different areas of the business with a focus on Operations and Finance – examples include Clinical Operations (working with our VP of Operations), Medical Services (working with our Chief Medical Officer), and Finance, Corporate Development (working with our CFO and Chief Product Officer) and Workforce Management.
The role is based in the New York City area with an in office experience.
What you'll be doing:
- Build and refine strategic models for optimizing doctor demand and supply to optimize visit volume, ensuring efficient use of staff resources.
- Develop and implement systems for appointment scheduling to maximize efficiency and ensure smooth clinic operations with adequate coverage.
- Manage and streamline doctors' schedules and shifts, including forecasting staffing needs and managing time-off requests, to maintain optimal service levels.
- Oversee and enhance relationships with doctors across clinics, ensuring seamless scheduling and operational coordination.
- Lead cross-functional initiatives focused on enhancing operational efficiency within clinical operations, directly impacting the operational flow and future growth of the company.
- Analyze data to identify and address gaps in doctor availability, aligning staffing resources with patient needs to ensure smooth facility operations.
What we're looking for:
- 4+ years of work experience in a top strategy consulting firm or startup operations – bonus for a blend of both backgrounds
- Bonus for experience in Healthcare / Digital Health
- Proven experience in managing senior stakeholders, with exceptional written and verbal communication skills
- Enthusiastic about expanding healthcare accessibility
- Ownership mindset, not afraid to get your hands dirty, dive into the data and build solutions from the ground-up
- Strong analytical skills, with mastery of Excel and proven experience with modeling / analysis
- Structured problem-solving abilities and execution skills capable of transforming vision into tangible business outcomes.
- Collaborative mindset and ability to work with external partners
- Results-oriented – laser focused on the definition of success and driving successful outcomes
Benefits & Perks: #LI-Hybrid
- Weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
Compensation:
$120,000—$140,000 USD
We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.
What We Do
We’re a digital healthcare company on a mission to use the power of shared medical knowledge to get everyone access to better, more affordable healthcare—whenever, wherever they need it, 24/7, right from your phone. Our platform consolidates the knowledge of thousands of doctors and billions of clinical data insights to get people trusted information and treatment. We also offer, through affiliated professional entities, the option to chat with a clinician without insurance for less than a copay. We treat almost all primary care conditions, as well as anxiety and depression, and offer customizable treatment plans and prescriptions remotely.
