Work Authorization Notice
Citizens is unable to provide employment visa sponsorship now or in the future for this position. Applicants must be legally authorized to work in the United States indefinitely without employer sponsorship now or at any time in the future.
Build the Future Workforce of Citizens
As part of Citizens' Reimagine the Bank transformation, we're building Strategic Workforce Planning as a core enterprise capability.
This is not a traditional reporting or dashboarding role. You'll partner with HR, Finance, and business leaders to help answer questions about future workforce needs, organizational design, skills, capacity, labor costs, and talent investments.
You'll use workforce analytics, scenario modeling, and business insight to influence decisions that shape the future of the organization.
What You'll Do
- Assess future workforce, skill, and capacity needs using HR, financial, and business data
- Develop workforce simulations, organizational models, and scenario analyses
- Create data-driven recommendations that support workforce and talent strategy decisions
- Build dashboards and analytics within workforce planning platforms
- Partner with HR, Finance, Talent Acquisition, and business leaders to solve complex workforce challenges
- Translate complex data into clear, actionable business insights
- Support the administration and governance of workforce planning tools and platforms
- Experience in workforce planning, organizational design, people analytics, workforce economics, capacity planning, or related analytical fields
- Strong analytical and problem-solving skills
- Experience presenting insights and recommendations to business stakeholders
- Ability to work cross-functionally with HR, Finance, and business leaders
- Proficiency with SQL and at least one analytics/programming language (Python or R preferred)
- Experience with Tableau, Power BI, or similar visualization tools
- Experience working with large, complex datasets
- Strong business judgment and data storytelling capabilities
Preferred Experience
- OrgVue
- Visier
- Workday Adaptive Planning
- Workday
- Snowflake
- Oracle HCM
- Workforce strategy, talent strategy, or organizational effectiveness initiatives
Who Thrives Here
We're looking for someone who:
- Enjoys solving ambiguous business problems
- Can translate data into actionable recommendations
- Is equally comfortable working with data and stakeholders
- Enjoys influencing decisions through analysis and insight
- Brings curiosity, learning agility, and strong business judgment
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday - Friday 8:30-5:00
- Hybrid, 4 days on site from a Citizens corporate office, 1 day remote
- Work Location Options:
- CT - New Haven - 555 Long Wharf Drive
- CT - Stamford - 600 Washington Blvd.
- DE - Newark
- MA - Boston - 28 State Street
- MA - Medford - 20 Cabot Rd
- MA - Westwood - 200 Station Drive
- MD - Bethesda - 6903 Rockledge Drive
- NJ - Mount Laurel; Short Hills
- NY - Syracuse; Tarrytown
- OH - Cleveland; Mason; Toledo
- PA - Harrisburg; Philadelphia
- RI - Johnston - One Citizens Bank Way
Pay Transparency
The salary range for this position is $85,000 - $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
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About UsEqual Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Experience in workforce planning, organizational design, people analytics, workforce economics, capacity planning, or related analytical fields.
- Proficiency with SQL
- Proficiency with at least one analytics/programming language
- Experience with Tableau, Power BI, or similar visualization tools
- Experience working with large, complex datasets
- Strong analytical and problem-solving skills
- Experience presenting insights and recommendations to business stakeholders
- Ability to work cross-functionally with HR, Finance, and business leaders
- Strong business judgment and data storytelling capabilities
- Support the administration and governance of workforce planning tools and platforms
- Python or R (preferred analytics/programming languages)
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Parental leave is described as six weeks at 100% pay for all new parents, with up to 16 weeks for birthing parents. Family-building and caregiving supports include more than $25,000 in adoption assistance and up to 10 days of backup care.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days, with materials encouraging employees to use their time. This breadth is frequently positioned as a core strength of the total rewards package.
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Fair & Transparent Compensation — Pay practices are presented as equitable, with disclosures citing near-parity by gender and no gaps for people of color in similar roles. Transparency shows up in posted hourly ranges for retail roles, and some markets list banker pay at competitive levels.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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