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Job PurposeJackson's Strategic Support Program (SSP) is designed to provide on-demand staffing to various departments and create a talent pipeline within our organization. As a Strategic Support Associate (SSA), you will join our talented population of associates, performing critical daily business support functions which directly impact the customer experience.The Operations Process Engineer (OPE) SSA will support Jackson's Operations Process Engineering team. They will support a variety of process improvement activities, including assisting with mapping and documentation of workflows, gathering and analyzing operational data, and identifying opportunities for increased quality and efficiency. This individual will also participate in problem-solving and troubleshooting efforts and collaborate with cross-functional teams throughout the entire customer journey.Essential Responsibilities- Assist in mapping and documenting existing Operations processes.
- Collect, organize, and analyze production and operational data to identify trends and areas for improvement.
- Support the implementation of process improvement initiatives, including department strategic projects.
- Participate in root cause analysis and help troubleshoot process-related issues.
- Collaborate with cross-functional teams, with all levels of associates, to aid in process documentation and project implementation.
- Contribute to the development and updating of standard operating procedures (SOPs) and work instructions.
- Maintain accurate records of project activities and findings.
- Assist with other engineering tasks and projects as assigned.
- Performs other duties and/or projects as assigned.
- Demonstrate a willingness to learn business processes and administrative systems.
- Work well independently and within a team.
- Basic understanding of engineering principles.
- Ability to effectively communicate technical and non-technical matters both verbally and in writing.
- Experience with analyzing data and statistics.
- Experience with Microsoft Suite with an emphasis in Excel.
- Working hours:
- Shifts offered from 8:00am – 6:00pm, Monday-Friday.
- Minimum requirement of 18 hours per week, maximum of 29.
- Duration of individual shift segments must be a minimum of 3 hours.
- Sophomores, Juniors, or Seniors enrolled in a 4-year degree program focused on a STEM discipline strongly preferred, Engineering disciplines or equivalent work experience required.
- Knowledge of Lean Manufacturing or Six Sigma methodologies preferred.
- Experience with process documentation tools/software preferred.
- Experience with automation software (e.g. Robotic Process Automation, PowerAutomate/CoPilot 360) preferred.
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
Skills Required
- Engineering disciplines or equivalent work experience
- Sophomores, Juniors, or Seniors enrolled in a 4-year STEM degree program
- Knowledge of Lean Manufacturing or Six Sigma methodologies
- Experience with process documentation tools/software
- Experience with automation software (e.g., Robotic Process Automation, PowerAutomate/CoPilot 360)
- Experience analyzing data and statistics
- Experience with Microsoft Suite with emphasis in Excel
- Basic understanding of engineering principles
- Ability to effectively communicate technical and non-technical matters verbally and in writing
- Willingness to learn business processes and administrative systems
- Ability to work independently and within a team
What We Do
Jackson® is committed to helping clarify the complexity of retirement planning. Our range of annuity products, financial know-how, history of award-winning service*, and streamlined experiences strive to reduce the confusion that complicates retirement plans. We dedicate our time, money, and resources to strengthening financial literacy, striving to make sure every American has access to the resources they need to master their money and their future. We believe by providing clarity for all today, we can help drive better outcomes for tomorrow. Interested in becoming one of our associates? We develop and celebrate talent in many areas, from sales and marketing to consulting and compliance. We know that diversity and inclusion make us all stronger together. Learn more about our products at jackson.com Contact Us Jackson.com 517/381-5500 – General Information 800/644-4565 – Contract Owners 877/565-2968 – Values and Contract Information * SQM (Service Quality Measurement Group) Contact Center Awards Program for 2004 and 2006-2021. (To achieve world-class certification, 80% or more of call-center customers surveyed must have rated their experience as very satisfied, the highest rating possible.) Jackson® is the marketing name for Jackson National Life Insurance Company® (Home Office: Lansing Michigan) and Jackson National Life Insurance Company of New York® (Home Office: Purchase New York). Jackson National Life Distributors LLC. SMPR1292 03/23
