Strategic Solutions Engineer - Bilingual

Posted 21 Hours Ago
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Montréal, QC
Senior level
Security • Cybersecurity
The Role
The Strategic Solutions Engineer role involves providing technical expertise in pre-sale and post-sale to ensure customer satisfaction, developing account strategies, conducting product demos, identifying upsell opportunities, and designing deployment plans. The position requires collaboration with customers on technology reviews and integration with existing systems.
Summary Generated by Built In

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

The Strategic Solutions Engineer (SE) role is a dynamic and varied customer focused technical position in Montreal.  SSEs provide technical and cyber defense expertise in pre-sale and post-sales accounts, working together with our Cyber Account Managers to develop strategies to ensure customer needs are met. 

Darktrace is currently expanding its technical team to accommodate a rapidly growing customer base and accelerating revenue. We are looking to hire senior figure within the team to drive continuous growth in the region. You'll be provided with extensive training and support as you further your existing skills in this role. Must be bilingual in French and English and familiar with the Quebec market.

Key Duties & Responsibilities 

  • Partner with the Key Account Team to develop strategic and technical account plans
  • Walk customers and prospects through demos and Proof of Value for Darktrace in their environment
  • Identify new opportunities for upsells by creating and developing strong technical relationships with customers and channel partners
  • Collaborate with Customers on Technology reviews, product findings, and integration with other technologies they may have
  • Support responses to RFIs/RFPs
  • Design deployment plans and architectures for customers 

Qualifications & Experience 

  • 7+ years of experience in a software sales engineer or technical account manager role; experience in cybersecurity strongly preferred
  • Demonstrated success in selling to and supporting Fortune 500 organizations
  • Experience in consultative selling and POV success criteria definition
  • Strong knowledge in both on-premise and cloud networking
  • Confident, polished communicator with a proven ability to build lasting, critical business relationships
  • Bachelor's or Master's degree in a STEM discipline preferred
  • Willing to accommodate a hybrid work model 

Benefits we offer:

  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Life insurance
  • Employee Assistance Program

#LI-Remote

Top Skills

AI
Cybersecurity
The Company
Atlanta, GA
1,763 Employees
On-site Workplace
Year Founded: 2013

What We Do

Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks.

The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it.

Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide.

Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.

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