Strategic Solutions Consultant

Position Summary

The Strategic Solutions Consultant is a highly consultative and technically proficient overlay responsible for helping drive strategic technology initiatives and whitespace growth within existing client accounts. This individual partners closely with Account Managers (AMs), TAMs, Lifecycle Managers, and other technical teams to identify opportunities, develop technology roadmaps, align solutions to business outcomes, and assist in moving opportunities from discovery to close.

This role does not own client relationships. Instead, the Strategic Solutions Consultant operates across a broad portfolio of accounts, engaging selectively where additional technical, strategic, and solution-selling expertise is needed.

The ideal candidate possesses a strong combination of technical depth, business acumen, and consultative sales capability. This individual must be comfortable discussing infrastructure, cybersecurity, cloud, networking, telecom, and managed services with both executive and technical stakeholders while translating technical recommendations into business outcomes.

Key Responsibilities

Strategic Opportunity Identification

• Partner with AMs, TAMs, and Lifecycle Managers to identify strategic opportunities within existing client accounts
• Participating in EBRs, operational reviews, strategic planning sessions, and discovery meetings as needed
• Assess client environments, operational challenges, infrastructure maturity, cybersecurity posture, telecom environments, and business objectives
• Identify opportunities across managed services, cloud, cybersecurity, infrastructure modernization, networking, and telecom solutions
• Help prioritize opportunities aligned to client outcomes, operational improvements, scalability, compliance, and risk reduction

Technology Roadmaps & Technical Consulting

• Develop and drive strategic IT roadmaps and technology recommendations for clients
• Provide consultative guidance across cloud, cybersecurity, networking, telecom, infrastructure, collaboration, and managed services
• Serve as a technically credible resource capable of discussing architecture, operational impacts, security considerations, and solution tradeoffs
• Translate technical capabilities into clear business value for executive and operational stakeholders
• Assist clients in evaluating modernization initiatives, lifecycle planning, resiliency, connectivity, and security improvements

Sales Support & Deal Advancement

• Support the sales cycle for strategic opportunities from discovery through close
• Assist with solution positioning, proposal development, and  presentations
• Help accelerate opportunity progression and improve close rates within existing accounts
• Maintain visibility into supported opportunities, pipeline activity, and forecasting within the CRM
• Support whitespace initiatives focused on telecom, cloud, cybersecurity, and infrastructure services

Cross-Functional Collaboration

• Work closely with AMs, TAMs, Lifecycle Managers, engineering teams, sales leadership, and solution architects to ensure alignment across client initiatives
• Support marketing solution campaigns and whitespace initiatives
• Coordinate with technical resources to validate solution feasibility and delivery alignment

Required Qualifications

• 5+ years of experience in technology consulting, IT services sales, solutions engineering, pre-sales engineering, or consultative solution-selling within an MSP, MSSP, VAR, telecom, or technology services organization
• Strong technical understanding of:
• IT infrastructure
• Cloud platforms (Azure/AWS)
• Cybersecurity solutions
• Networking and SD-WAN
• Telecom and connectivity services
• Managed services environments
• Ability to develop and present strategic technology roadmaps
• Ability to communicate effectively with both executive leadership and technical stakeholders
• Strong consultative discovery, presentation, and solution positioning skills

Preferred Qualifications

• Experience supporting mid-size companies 200 to 2000 users 
• Familiarity with HIPAA, compliance frameworks, and regulated environments
• Experience supporting multiple accounts in a pooled or overlay capacity
• Experience using CRM for pipeline and opportunity management
• Experience within an MSP, MSSP, telecom provider, or hybrid technology services organization

Key Competencies

• Technical Consulting & Solution Alignment
• Consultative Discovery
• Strategic Technology Planning
• Telecom & Infrastructure Solution Knowledge
• Executive Communication Skills
• Technical Business Translation
• Cross-Functional Collaboration
• Opportunity Development & Advancement
• Adaptability Across Diverse Client Environments

Success Metrics (KPIs)

• Whitespace revenue influenced and closed
• Strategic opportunities identified and progressed
• EBR and roadmap participation effectiveness
• Average opportunity size and solution mix
• Forecast accuracy and CRM pipeline hygiene
• Cross-sell adoption across existing accounts

Benefits & Compensation:  

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, PTO, Holiday Pay, as well as referral bonuses.  

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.