We’re looking for a Strategic Solutions Consultant (12 month contract) to help us provide technical and subject matter expertise to organizations with several teams, brands, and/or social use cases. You’ll be working with existing and prospective clients to understand their business needs and to craft solutions that help them better connect with their audiences. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Vancouver or Toronto or remote within Canada where we comply with our legal hiring entities. In this role, you will report to the Senior Manager, Solutions Consultants.
Please note: this is a contract role with a duration of 12 months and an estimated start date of September 8th, 2025.
WHAT YOU’LL DO:
- Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite and Talkwalker as the solution and partner of choice and contributing to personal, sub-regional and regional targets.
- Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements.
- Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization.
- Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level.
- Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner.
- Manage trials with customers and prospects to help them see the value of Hootsuite and Talkwalker as a partner.
- Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership.
- Act as a trusted advisor to social practitioners and team leads on social and listening strategy and the product mix that will best support their strategy.
- Share and document learnings from experiences, training and external sources with the regional Solutions & Innovation team to improve value delivery and customer adoption.
- Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases.
WHAT YOU’LL NEED:
- 2-3 years of Solutions Consulting, 2-3 years consulting, or 4-5 years social/agency experience.
- College or university degree/diploma (or have equivalent industry experience).
- An aptitude for explaining how solutions work, why people need them, and the business value they will provide.
- Industry knowledge in one or more of our key markets (Financial Services, Government, Higher Ed, Travel/Hospitality/Tourism, Healthcare) is desirable.
- Understands and can articulate our most common social use cases in marketing, social selling, advocacy and service.
- Knowledge of related technologies outside of our ecosystem such as media production, adtech, martech.
- Experience in communicating project plans to potential customers.
- Experience of solution selling and consultative selling approaches.
- Clear, concise, and creative presentation skills with competence in storytelling, and the ability to focus on the business value of the solution.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
- Self Development: Is personally committed to, and actively works to continuously improve.
WHO YOU ARE:
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-EM #LI-Hybrid
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What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business. How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media. Put simply, we help our customers with: Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business. Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale. Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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