Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
As a Strategic Services Sourcing Manager, you will take the lead in managing negotiations and developing strong business relationships with external Service Supplier companies on behalf of Agilent’s customers. You will be responsible for building effective and profitable agreements, transforming broad concepts into a structured Strategic Services Supplier Management Program.
In this role, you will be a key contributor to the solution design of local and multi-partner projects, where Agilent partners with Service Supplier companies to deliver complex, high-impact customer solutions. Your strategic mindset and ability to navigate multifaceted partnerships will be essential to driving value and innovation across our service sourcing initiatives.
Your main responsibilities will include:
• Managing relationships with Service Providers and Contractors in Italy on behalf of our customers.
• Ensuring legal compliance and alignment with regional sourcing strategies.
• Evaluating supplier performance and leading selection and negotiation processes to improve service levels and margins.
• Build and maintain relationships with customers by having a customer first mindest.
• Supporting the development and implementation of sourcing strategies and supplier programs.
• Handling supplier documentation, contracts, and data within your territory.
• Collaborating with Service Sales, Project Managers, and Customer Contact Center to maintain accurate supplier information.
• Ensuring strong cooperation with local Service Managers.
• Traveling up to 25% as required.
We are looking for a motivated individual with the following background:
• Solid understanding of service business operations, including delivery and supplier management, with the ability to translate customer needs into technical solutions.
• 3–5 years of hands-on experience in service management.
• Familiarity with service provider business models; laboratory experience is a plus.
• Strong business acumen and analytical skills to drive results and meet objectives.
• Fluent in Italian and English.
On a personal level, you are able to work effectively across countries and cultures, demonstrating strong listening and client engagement skills. You bring experience in quality control and compliance environments and show a genuine passion for customer satisfaction and service excellence. You collaborate naturally across teams and functions, with a proven ability to lead cross-functional initiatives and drive results in a dynamic, international setting.
What we offer:
• Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
• Competitive compensation and benefits package (yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
• Outstanding company culture
• Career development opportunities
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSimilar Jobs
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
