Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.
Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.
Why Join Us:As a Strategic Sales rep at Aurelian, you’ll be on the front lines of transforming how emergency communication centers operate. You’ll drive our growth in the public safety sector, helping 9-1-1 centers implement AI solutions that solve workforce shortages and improve emergency response times.
What You’ll Be Doing:Drive Revenue & Market Expansion: Develop and execute sales strategies that grow our footprint in the public safety sector, with a focus on high-impact, scalable accounts.
Own the Relationship: Build trusted partnerships with emergency communication centers, city agencies, and state-level decision-makers—becoming their go-to resource for AI automation in 9-1-1 workflows.
Strategic Sales Execution: Manage complex, multi-stakeholder sales cycles (often involving procurement, IT, and operational leads) and convert prospects into long-term partners.
Customer Advocacy: Serve as a voice for the customer internally, collaborating with product and implementation teams to ensure solutions meet the nuanced needs of ECCs.
Account Growth: Identify upsell opportunities and help agencies expand usage across departments, regions, or jurisdictions.
Market Intelligence: Bring back competitive insights, procurement patterns, and industry feedback to help guide Aurelian’s growth and product roadmap.
Thought Leadership: Represent Aurelian at public safety conferences, webinars, and industry working groups to build credibility and expand our reach.
You’re not just a software seller—you understand the public safety space and are passionate about solving the operational crisis facing 9-1-1 centers.
6+ years in public sector SaaS sales, ideally in the SLED market, with a record of consistently exceeding quota.
Deep knowledge of public safety tech ecosystems, especially around NG9-1-1, Call Handling Equipment, CAD systems, and other ECC workflows.
Experience selling $50K–$250K+ deals, and comfort navigating procurement-heavy, long sales cycles.
The ability to accelerate complex deals by aligning urgency, budget cycles, and key stakeholder priorities.
A network within emergency communication centers, PSAPs, and public safety agencies, with insights into how they operate and buy technology.
Excellent executive communication skills, capable of engaging stakeholders ranging from dispatch leads to CIOs and government decision-makers.
Strategic thinking and self-direction, with a knack for building repeatable, scalable sales processes.
Willingness to travel 50% to meet clients, attend industry events, and support deployments when needed.
Public safety is at a breaking point—and you can be part of the solution. At Aurelian, you’ll:
Sell a mission-critical product that has a direct and measurable impact on real people’s lives.
Join a fast-growing team tackling one of the most urgent and overlooked challenges in U.S. infrastructure.
Work with cutting-edge AI at the intersection of civic tech, voice automation, and emergency response.
Be part of a culture that values ownership, speed, and doing the right thing for our customers and communities.
If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
BenefitsMedical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend
Top Skills
What We Do
Automating non-emergency calls so PSAPs can focus on true emergencies.
Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies.
We don’t replace human dispatchers. We empower them to be more effective by clearing the line of non-emergency calls.
