CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are seeking a dynamic and proactive Revenue Cycle Lead to join our team. The ideal candidate will be responsible for driving customer success by fostering strong relationships and collaborating closely with internal teams to achieve a 95%+ gross collections rate. The CSM will play a critical role in understanding the Revenue Cycle Management (RCM) process, identifying areas for improved service utilization, and mitigating account risks. This position requires a commitment to ensuring customers are properly trained and understand their role in the partnership.
Key Accountabilities:
- Understand and Drive RCM Process
Gain a deep understanding of the Revenue Cycle Management (RCM) process and how it impacts customer success. Work closely with customers to ensure they are aligned with RCM best practices and understand how to optimize their workflows for maximum efficiency.
- Achieve 95%+ Gross Collection Rate
Collaborate with internal stakeholders to drive a 95%+ gross collections rate. Utilize data and customer insights to identify areas for improvement, resolve issues, and ensure timely collections.
- Identify and Improve Service Utilization
Work with customers to analyze service utilization and identify opportunities for improvement. Provide actionable recommendations to increase efficiency, reduce costs, and enhance the overall customer experience.
- Mitigate Account Risks
Proactively identify and address any risks to customer accounts, including financial, operational, or relationship-related issues. Work with internal teams to mitigate potential problems and ensure customer retention.
- Customer Training & Education
Ensure customers are properly trained and educated about the tools, processes, and their roles in the partnership. Provide ongoing support to ensure customers understand and effectively use all relevant systems and processes.
- Collaboration with Internal Stakeholders
Work closely with various internal teams, including Accounts Receivable (AR), Billing, Posting, Account Managers (AM), and the SW CSL teams, to address customer needs and ensure smooth operations. Foster strong interdepartmental relationships to drive customer success.
- Progression to Level 2
Demonstrate mastery of Level 1 responsibilities and processes. Promotion opportunity after 1- 2 years at Level 1.
Desired Skills and Experience:
- Bachelor's degree or equivalent work experience in a related field (Healthcare, Business Administration, Finance, etc.)
- Previous experience in client success, customer service, or revenue cycle management (RCM) preferred
- Strong understanding of the RCM process and its impact on collections and customer success
- Excellent communication and interpersonal skills with the ability to collaborate effectively with internal and external stakeholders
- Problem-solving skills with the ability to identify and mitigate risks
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, evolving environment
- Proficient in Microsoft Office Suite and CRM software; experience with RCM-related tools is a plus
#LI-HYBRID
Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
Skills Required
- Bachelor's degree or equivalent work experience in a related field
- Previous experience in client success, customer service, or revenue cycle management (RCM)
- Strong understanding of the RCM process
- Excellent communication and interpersonal skills
- Problem-solving skills with the ability to identify and mitigate risks
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, evolving environment
- Proficient in Microsoft Office Suite and CRM software
What We Do
CentralReach’s story started in 2012 at an ABA clinic in Pompano Beach, Florida. The company's founder, a practicing Board Certified Behavior Analyst, was drowning in manual work – from paper billing and clinical data collection to clinical reporting.. With client outcomes in mind, she created a technology-based solution that reduced time-consuming administrative work and freed her to spend time where it matters most – serving clients. Today, under the leadership of Chris Sullens, award-winning CEO in the technology space, CentralReach remains committed to its founding mission: leveraging technology to support individuals with autism and intellectual and developmental disabilities and addressing the growing Autism and IDD care gap. Now the leader in its field, CentralReach continually strives to propel the industry forward through cutting-edge technology, an unrelenting commitment to excellence, and a culture devoted to serving the growing neurodiverse population. Trusted by more than 115,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis therapy with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
Why Work With Us
We are a mission-driven team who are lucky to get to impact and advance the future of autism and IDD care software. CentralReach is growing quickly, which provides the opportunity to learn and grow from within. We strive to provide career pathing opportunities, as well as leadership and management development training opportunities.
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