Commercial Operations Lead

Sorry, this job was removed at 04:07 a.m. (CST) on Friday, Aug 15, 2025
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Sydney, New South Wales
Hybrid
Software
The Role
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

SafetyCulture is among the fastest-growing tech companies.  Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!


We are looking for a Strategic Projects Lead, who will spearhead critical cross-functional projects designed to enhance the company's strategic positioning, operational effectiveness, and long-term growth. This role involves coordinating efforts across multiple departments to execute key strategic initiatives that align with SafetyCulture’s ambitious goals.

You will require a strong track record in leading strategic projects and the ability to spearhead critical cross-functional initiatives that enhance operational effectiveness. You will demonstrate exceptional strategic thinking, analytical skills, and stakeholder management abilities to navigate ambiguity and drive alignment across diverse teams for long-term growth.

How You Will Spend your Time

  • Lead and manage key strategic projects from inception to successful implementation, ensuring alignment with SafetyCulture’s strategy and objectives. (For example, driving the acceleration and adoption of AI internally within SafetyCulture).
  • Coordinate cross-functional project teams, fostering collaboration and clear communication across departments such as Revenue Operations, Sales, Success, Support, Product and Marketing.
  • Identify, research, analyse, and address strategic business opportunities and challenges through structured, data-driven approaches.
  • Develop comprehensive project plans, timelines, and milestones, maintaining accountability across all stakeholders.
  • Regularly communicate progress, risks, and key decisions to executive leadership and stakeholders.
  • Act as a strategic thinker and advisor, providing insights and recommendations to enhance decision-making and execution effectiveness.
  • Drive continuous improvement by capturing lessons learned and implementing best practices across strategic initiatives.

About You

  • Proven experience (5+ years) in strategic project management, management consulting, or corporate strategy roles, ideally within a software or SaaS context.
  • Demonstrable ability to manage complex, strategic initiatives with cross-functional teams.
  • Exceptional strategic thinking and analytical skills, coupled with the ability to navigate ambiguity and complexity.
  • Strong stakeholder management and influencing skills, with a proven track record of achieving consensus and alignment.
  • Excellent written and verbal communication skills, including the ability to distill complex ideas into clear, actionable insights.
  • Proficiency in project management tools and techniques.
  • Strong business acumen with the ability to assess market trends, competitive landscape, and strategic opportunities effectively.
  • Preferred Background: Bachelor’s degree in Business, Management, Economics, Chartered Accountant, or a related field; an MBA or equivalent advanced degree is a plus.
  • Experience in a high-growth software or SaaS company is preferred.
  • Have owned and delivered strategic projects within a business of 500+ people.

Your success will be measured on

  • Successful on-time execution and delivery of strategic projects aligned with commercial growth objectives.
  • Effective cross-functional collaboration and stakeholder engagement.
  • Tangible improvements in the company's top 5 key metrics and operational capabilities.
  • High satisfaction ratings from project stakeholders and executive leadership.

Ready to Embrace the Challenge of

  • Orchestrating multiple, high-stakes strategic initiatives simultaneously in a dynamic, fast-paced environment.
  • Forging powerful alliances by securing enthusiastic buy-in and seamless collaboration from diverse, cross-functional stakeholders.
  • Mastering the art of strategic impact, skillfully balancing long-term vision with immediate operational realities and turning every constraint into an opportunity.

More Than a Job

  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn.

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. 

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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The Company
HQ: Kansas City, MO
619 Employees
Year Founded: 2004

What We Do

SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements.

More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day.

Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements.

From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.

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