Strategic Project Manager (m/f/d) Customer Quality - limited to 24 months

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Hamburg, DEU
Hybrid
Senior level
Logistics
The Role
Lead end-to-end strategic transformation initiatives within Customer Quality, translating HL 2030 objectives into project plans, coordinating cross-functional stakeholders, driving execution, and delivering measurable outcomes. Prepare C-level dashboards and updates, manage governance and communications, and support rollout and post-launch benefits realization.
Summary Generated by Built In

The Strategic Project Manager (m/f/d) is responsible for delivering and supporting strategic transformation initiatives across the organization, from concept development through execution and benefits realization. The role requires structured project ownership within a defined scope, strong cross-functional coordination, and the ability to translate strategic objectives into practical, high-quality project delivery.

The incumbent will work closely with Head Office teams, regional stakeholders, IT, QSC, and GCC, supporting alignment, transparency, and measurable business outcomes through disciplined execution and clear, structured communication. The role contributes to the delivery of the “Undisputed No. 1 for Quality” strategy.

Responsibilities
  • Translate HL 2030 strategic objectives into clear project concepts, frameworks, and execution plans
  • Analyze voice of customer insights, market trends, and competitive information to support project and strategy objectives
  • Lead/support end-to-end project delivery within assigned scope, from planning and implementation through rollout and post-launch support
  • Collaborate with IT, Digital, Process Excellence, and other functional teams to implement scalable and sustainable solutions
  • Contribute to structured governance forums, status meetings, and decision-preparation processes
  • Manage day-to-day stakeholder communication, addressing issues and supporting alignment
  • Prepare and support C-level-ready updates and dashboards using Salesforce Analytics, Qlik Sense, and other reporting tools
  • Communicate project progress, risks, and outcomes through clear, structured, and audience-appropriate messaging
Qualifications
  • 6+ years of experience in project management, preferably within complex, matrix organizations
  • Experience delivering projects or workstreams within larger transformation initiatives
  • Experience in shipping, logistics, or global service environments is an advantage
  • Strong analytical and structured problem-solving skills
  • Effective stakeholder communication and collaboration abilities
  • Strong written and verbal communication skills, including presentation preparation
  • Ability to translate complex topics into clear, actionable project plans and updates
  • High level of ownership, reliability, and execution focus


About UsHapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Your Journey, Our Horizon
About the Team
  • Exciting challenges, real responsibility, and the opportunity to make your own ideas visible in a wide range of projects
  • Individual development through our Hapag-Lloyd LEARNING CAMPUS, international perspectives, and mentoring programs that genuinely advance your career
  • Attractive compensation (13 monthly salaries + vacation pay) as well as strong social benefits in a financially stable company
  • At least 28 days of vacation, flexible working hours, capital forming benefits, and a future oriented pension plan (MYPENSION)
  • A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
  • Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
  • Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
  • A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection
Please use our online tool for applying with us.

We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.

Skills Required

  • 6+ years of project management experience
  • Experience delivering projects or workstreams within larger transformation initiatives
  • Experience working in complex, matrix organizations
  • Experience with Salesforce Analytics and Qlik Sense for reporting and dashboards
  • Strong analytical and structured problem-solving skills
  • Effective stakeholder communication and collaboration abilities
  • Strong written and verbal communication skills, including presentation preparation
  • Ability to translate complex topics into clear, actionable project plans and updates
  • High level of ownership, reliability, and execution focus
  • Experience in shipping, logistics, or global service environments

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The Company
HQ: Hamburg
Year Founded: 1847

What We Do

With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.

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