As the Strategic Program Manager, you will coordinate and project and manage all activities to support the design, build and deployment of a next generation EMR platform. You will bridge the gap between high-level product vision and deep-tier engineering execution. Your primary responsibility is to coordinate the end-to-end delivery of scalable, AI-driven SaaS features, coordinate across several 3rd party vendors and lead complex customer migrations, ensuring a "zero-disruption" transition for our customers.
What You’ll Be Doing As A Part of Our Team
Technical Launch & Delivery
- Project Orchestration: Sit at the intersection of Engineering, DevOps, and Product to translate roadmaps into executable technical project plans and identify key milestones.
- Tooling & Automation: Define and implement standardized program management tooling, metrics, and dashboards to create a single source of truth for program health and execution.
- Vendor Management: Lead and manage multiple third-party vendor relationships, including contract tracking and task follow-up to ensure seamless project delivery and integration dependencies across multiple workstreams.
Migration & Risk Management
- Dependency Mapping: Proactively identify, track, and manage complex, cross-functional dependencies that span multiple engineering teams or product lines to prevent integration issues and roadblocks.
- Technical Debt Tracking: Work with engineering leadership to identify, prioritize and schedule technical debt reduction alongside feature work
- Risk Triage: Proactively identify, capture, and escalate technical and operational risks. Develop mitigation strategies to avoid project bottlenecks.
- Conflict Resolution: Act as a neutral arbiter to resolve technical disagreements and resource conflicts between dependent teams, driving decisions forward to meet program milestones.
- Change Leadership: Navigate ambiguity and shifting business needs, maintaining a steady focus on project objectives.
- Customer Migration: Coordinate complex, end-to-end migrations for customers moving from legacy systems to our newest platform, prioritizing data integrity and minimal downtime.
Governance & Stakeholder Alignment
- Executive Storytelling: Translate highly technical problems and project status updates into clear, concise, and strategically relevant narratives for executive leadership.
- Visibility: Provide weekly synthesized status reports and executive scorecards to the leadership team.
- Strategic Measurement: Track deliverables and schedules with a rigorous focus on progress analysis, reporting, and "Time to Value" metrics.
- Cross-Functional Collaboration: Foster a high-performance culture across GTM, Support, Engineering, and Product teams to align on business objectives.
What You Should Have to Qualify
- EMR or Healthcare Saas Experience is highly preferred.
- Experience: 5+ years in Technical Project/Program Management, with a proven track record of launching B2B SaaS platforms.
- Cloud & Tech Savvy: Strong understanding of cloud-native environments ( AWS, Azure, or GCP) and experience with the Modern SaaS Stack (APIs, microservices, and CI/CD).
- AI Fluency: Demonstrated experience partnering with developers on SaaS and AI initiatives (e.g., LLM integrations or predictive modeling).
- Modern Tooling: Experience with Jira, Figma, and Confluence (or equivalent Agile/Design tools).
- Migration Expertise: Direct experience managing large-scale system transitions or customer data migrations in a healthcare or highly regulated environment.
- Education & Certs: Bachelor’s Degree in a related field. PMP certification is a significant plus.
Culture is at our Core
- Service: Create Raving Fans
- Accountability: F Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
- Ample Time Off for fun and rest
- Work from nearly anywhere in the US
- Time Off to make an impact through volunteering
- Multiple Employee Resource Groups (ERGs)
- Health, Dental, Vision, 401k, HSA, any many other benefits
- Authenticity and Acceptance
At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $135,000 - $160,000.
#LI-REMOTE
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
With 40% market share, WebPT is the leading rehab therapy platform for enhancing patient care and fueling business growth. Offering scheduling, documentation, billing, outcomes tracking, business reporting, and system integrations, WebPT’s robust web-based solution is ideal for every outpatient setting—regardless of staff size, facility type, or the number of specialties. WebPT has a 99% retention rate and a 99.99% uptime rate, making it the most trusted and reliable platform in the industry. Launched in 2008 and headquartered in Phoenix, Arizona, the company has ranked on the Inc. 5000 list of America’s fastest-growing companies nine years in a row—a feat less than 1% of Inc. 5000 companies ever achieve.
