Strategic Program Manager, GlobalFi

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
• A minimum of 7 years experience within a Professional Services and/or Managed Services Environment 
• Minimum of 5 years active Program Management experience
• Minimum 10 years of Project Management experience working within a Professional Services and/or Managed Services environment 
• Experience working with Financial Customers 
• One to three years prior sales/business development experience is preferred
• Salesforce CRM software experience
• Experience managing, tracking, and forecasting the financials and budgets for large scale programs
• Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
• Excellent understanding of the contract process
• Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
• Good understanding of Supply Chain processes
• Ability to work independently and aggressively track to program timelines
• Strong team skills
• Strong communication skills (written, verbal, and presentation)
• Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all
full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $165,500-198,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please email [email protected].

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Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview
The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.
Job Responsibilities

• Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
• Extensive problem-solving skills, with the fortitude to drive resolutions to a close
• Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
• Monitors and manages the program level milestones, risks, issues, and decisions
• Drives decision making processes where and when appropriate
• Works with leadership and technical leads to staff and resource the program appropriately
• Escalates and drives program level issues resolution and risk mitigation
• Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
• Responsible for managing program level procurement reporting and visibility
• Ensure roles and responsibilities are defined and align to staffing plans
• Responsible for end-to-end program delivery and quality
• Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
• Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
• Ensures the program is aligned to the statement of work.
• Works with the appropriate leadership and team members to define the statement of work and any changes
• Monitors and assesses customer satisfaction, quality, and profitability.
• Project managers assigned to the program will report to the program manager
• Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
• Creates and manages long term goals for the program or portfolio of projects.
• Responsible for ensuring the successful onboarding and offboarding of program resources
• Acts as a liaison between program staff and upper management/executives