As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
As a Strategic Process & Transformation Specialist, you'll play a key role in driving change and innovation, helping us stay ahead of the curve in the ever-evolving banking landscape. To succeed in this role, you'll need to be a strategic thinker, able to analyze complex processes and identify areas for improvement. You'll work closely with stakeholders to design and implement new processes, leveraging technology and data to drive efficiency and effectiveness. Your ability to communicate and collaborate with others will be crucial in driving change and adoption.
What you do
- Identify opportunities in operational excellence and make plans to fulfil the group-wide operational excellence targets in terms of man-hour savings, turnaround time reduction, process simplification etc.
- Manage cross functional end-to-end process improvement projects for better employee experience and process efficiency
- Partner with project stakeholders to understand business needs and drive business change / transformation
- Adopt process improvement methodology / concepts for project facilitation (e.g. SIPOC, Process Mapping, Journey Mapping etc)
- Coordinate project workshops / meetings for current state process study & target operating models
- Collect and analyze business / operational data to identify root-causes
- Understand potential benefits & costs of implementing change while developing business cases to influence stakeholder buy-in
- Design and implement new processes, leveraging technology and data to drive efficiency and effectiveness
- Develop business requirements and work with IT to deliver system enhancements
- Develop and maintain process documentation and training materials
- Monitor and evaluate process performance, benefits realization & identify opportunities for further improvement
- Handle any ad-hoc tasks as required
Who you are
- At least 5 years of experience in business process transformation / change management in banking or financial industry; Consultancy experience is a plus.
- Knowledge in banking process and products
- Strong analytical and problem-solving skills, with the ability to think strategically
- Excellent communication and collaboration skills, with the ability to work with stakeholders at all levels
- Experience with business process management, process mapping and design tools
- Knowledge of lean principles, process improvement methodologies or Project Management Principles (PMP), Lean Six Sigma, Agile
What we are looking for:
- Degree holder in any discipline
- Process improvement / project management knowledge (e.g. lean, six sigma, agile, process mapping etc); Good Analytical, Presentation and English Writing Skills
- 8-10 years in process improvement / change management in service or finance industry; Consultancy experience is a plus; Knowledge in banking processes or products; Project management (PMP), Six Sigma Green Belt or related experience
- Good stakeholder relationship management; Ability to analyze and consolidate different ideas & opinions; Strong project management skills; Adaptive and flexible in changing strategic contexts; Self-driven & independent to lead / facilitate projects
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
