At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The Strategic Partner Success Director is a high-impact, individual contributor role focused on driving new business through strategic partnerships. This person will own and grow key highly engaged revenue generating partner relationships, primarily with enterprise organizations with $5B+ in overall company size, while building new executive-level connections within large HCM and HR technology ecosystems.
This role is hands-on and influence-driven, requiring strong executive presence, the ability to tell a compelling story, and the grit to turn relationships into revenue.
Responsibilities:
Partner Relationship Management
- Oversee and grow relationships with top-tier strategic partners, ensuring alignment with business objectives and executive-level stakeholders.
- Develop and execute joint business plans, co-selling, and co-marketing initiatives.
- Lead integration and enablement’s projects between partner and internal teams
- Proactively identify and develop new strategic partner relationships aligned to revenue growth.
- Achieve new business targets through partner-led initiatives.
- Monitor partner performance, pipeline contribution, and ROI; provide actionable insights and recommendations for leadership.
- Strengthening win rates through active collaboration with Sales on partner- influenced opportunities.
- Act as the primary liaison between partners and internal teams (Sales, Marketing, Product, Client Success, Legal).
- Coordinate enablement programs and ensure partner strategies are embedded in go-to-market playbooks and sales execution.
- Maintain accurate partner data in CRM and dashboards.
- Lead quarterly business reviews and ensure contractual compliance.
- Attend industry and vertical trade shows & events as needed
Impact & Success Metrics
- Achievement of predefined revenue and new business targets through partner channels.
- Growth in partner-sourced pipeline and closed-won deals.
- Successful execution of joint go-to-market plans and integration projects.
- High partner satisfaction scores and retention rates.
- Effective cross-functional collaboration and influence across internal teams.
- Timely and accurate reporting of partner performance metrics
- Ability to establish strong relationships with partner stakeholders, including senior and executive leaders.
What You Need to be Successful:
- Bachelor's degree or equivalent work experience. Preferred in Business, Marketing or related fields.
- 15+ years in strategic partnerships, alliances, or channel management, preferably in SaaS or HR Tech.
- Demonstrated success in driving partner-sourced revenue growth.
- Strong leadership, organizational, and project management skills.
- Executive presence and ability to influence cross-functional and external C-level stakeholders.
- Strategic and creative thinker with a bias for action.
- Excellent written and verbal communication skills.
- Familiarity with HR Tech space, preferably within HCM Solutions.
- Comfortable navigating ambiguity and building momentum in evolving or early-stage partner relationships.
- Open to travel as required.
- Experience with partner enablement tools and co-selling frameworks.
- Analytical mindset with proficiency in CRM and reporting tools.
- Strong negotiation, conflict resolution, and problem-solving skills.
- Team player with a collaborative approach.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary for this position is approximately $150-170K per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
Skills Required
- Bachelor's degree or equivalent work experience, preferred in Business or Marketing
- 5+ years in strategic partnerships, alliances, or channel management, preferably in SaaS or HR Tech
- Demonstrated success in driving partner-sourced revenue growth
- Strong leadership, organizational, and project management skills
- Executive presence and ability to influence C-level stakeholders
- Excellent written and verbal communication skills
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
First Advantage Insights
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
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