Trading Partner Relationship Manager

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Trading Partner Relationship Manager will play a key role in managing and optimizing trading partner relationships, focusing on enhancing data interoperability. This individual will own HHAeXchange’s relationships with various trading partners, such as clearinghouses, third-party EVV vendors, payers, providers, and state aggregators. Reporting directly to the Director of Trading Partner Relationships, the Trading Partner Relationship Manager will build strong relationships with key partners by fostering open communication and trust, ensuring alignment on goals and priorities. They will work closely with Trading Partners, Product, Engineering, Integration, and Customer Support to understand customer needs and integration challenges, advocating for solutions that create mutual value. This role requires strong negotiation skills, the ability to navigate complex discussions, and a talent for creating a collaborative rapport that drives successful, long-term partnerships.

This position is available to candidates currently residing in the New York City, Washington DC, and Minneapolis Metro Areas.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Lead the trading partner experience and drive operational excellence and aligned performance outcomes.
• Build strong, lasting relationships with partners, collaborating cross-functionally with internal teams, including Revenue Cycle Operations, Operations Command Center, Product, Engineering, and Technical Customer Care, to ensure alignment on best practices and evidence based, best fit integrations; set a standard for how HHAeXchange works with trading partners.
• Deliver value through proactive outreach, adherence to EDI standards, reduced rejection rates, and minimized provider and payer support escalations.
• Assist with the trading partner onboarding process, ensuring new partners are seamlessly integrated and equipped with the necessary resources and information.
• Leverage shared KPIs to optimize trading partner performance to enhance data interoperability.
• Proactively address and resolve challenges, mitigating risks while providing trading partners with the needed resources and support.
• Act as the primary point of contact for executive-level stakeholders, subject matter experts, and technical leads within trading partner organizations.
• Maintain trading partner accounts in Salesforce, ensuring accurate and up-to-date documentation of vendor relationships and operational metrics.
• Expand trading partner interoperability relationship playbooks and knowledge base

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Strategic thinker with the ability to develop and implement partnership strategies aligned with company goals.
• Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience).
• Basic understanding of healthcare technology, data interoperability, or Electronic Data Interchange (EDI) is a plus.
• Strong communication skills, both written and verbal, with the ability to build relationships and collaborate with internal and external stakeholders.
• Demonstrated ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Detail-oriented with excellent organizational and problem-solving skills.
• Willingness to learn and grow in a collaborative, team-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with data management or CRM systems is an advantage.
• Familiarity with healthcare regulations such as the 21st Century CURES Act or Medicaid revenue cycle (a plus but not required).

The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.