At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Strategic Operations Manager is part of the Payments Business Unit team. Reporting to the Chief of Staff, this role sits at the intersection of strategy and execution, partnering closely with business unit leadership to both keep the operating engine running smoothly and help shape the next phase of growth.You’ll split your time between:
Operational leadership — supporting the operating rhythm of the business unit, including key recurring meetings and quarterly planning cadences with the broader enterprise.
Strategic projects — identifying, sizing, and evaluating new growth opportunities, markets, products, and partnerships.
This is an ideal role for a structured problem-solving with strong business judgment, who is excited to partner with leadership and drive initiatives from analysis through execution.
Key Responsibilities
Business Unit Operations & Cadence
Own and support the operating rhythm of the business unit, including monthly and quarterly cadences with the Enterprise
Develop agendas, materials, and analyses to ensure meetings are efficient, data-driven, and decision-oriented
Track follow-ups, decisions, and action items to drive accountability and execution
Cross-Functional Partnership & Influence
Partner closely with Payments BU leadership, Finance and Enterprise Strategy
Act as connective tissue between the business unit and the broader enterprise, ensuring alignment on priorities and decisions
Influence prioritization and investment decisions through clear insights, structured analysis, and strong executive communication
Strategic Projects & Growth Initiatives
Lead and support strategic analyses to identify and evaluate new growth opportunities (e.g., new markets, products, customer segments, partnerships, or M&A themes)
Build market sizing, financial models, and business cases to support investment decisions
Conduct competitive and industry research to inform strategic recommendations
Support senior leaders with clear, concise recommendations and executive-ready materials
Qualifications
4+ years of professional experience, ideally with a background in management consulting, investment banking, or private equity
Strong analytical and financial modeling skills; comfortable building structured analyses from scratch
Exceptional written and verbal communication skills, including the ability to synthesize complex topics for executive audiences
Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously
Comfortable operating in ambiguity and moving between strategic thinking and tactical execution
Startup or high-growth company experience is a plus
Experience in healthcare, payments, or fintech is a plus but not required
Why This Role
High visibility and direct exposure to senior leadership
Opportunity to influence both day-to-day execution and long-term strategy
Broad scope across operations, strategy, and growth
Strong platform for future leadership roles in strategy, operations, or general management
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Base Salary Range
$115,000.00 - $145,350.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Top Skills
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
