Strategy & Operations Manager

What you'll be doing:

• Drive Operational Strategy: Design and lead cross-functional operational strategies that enhance efficiency, scalability, and member outcomes across departments;
• Lead Complex Problem Solving: Tackle high-impact, ambiguous challenges by identifying root causes, designing innovative solutions, and influencing decision-making at the leadership level;
• Departmental Leadership: Take full ownership of team deliverables and performance; set priorities, mentor team members, and ensure alignment with departmental goals;
• Program Ownership: Lead the execution of high-stakes programs or initiatives, managing resources, timelines, and stakeholder alignment to ensure measurable impact;
• Capacity Planning: Own departmental headcount planning, driving cost optimization without compromising quality or growth;
• Influence & Collaboration: Actively engage with stakeholders across Product, Clinical, and Commercial teams to shape strategic initiatives, align processes, and deliver unified outcomes;
• Process Innovation: Leverage advanced data analysis to build frameworks, define metrics, and continuously improve operational workflows and strategic planning.

What you need to have:

• 7+ years of experience in strategy, consulting, or operations roles in high-growth environments;
• Deep analytical and problem-solving skills, with proficiency in SQL, Looker, and advanced spreadsheets;
• A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift;
• Sound critical-thinking, sharp analytical ability and clear communication and decision-making skills;
• A proactive, self-start attitude that allows you to drive change independently;
• Strong leadership presence and ability to mentor mid and junior level talent, fostering a high-performance culture;
• Demonstrated success navigating ambiguity, managing multiple stakeholders, and executing under pressure with limited guidance;
• A systems-thinker who can connect the dots between data, processes, people, and outcomes at a strategic level.

What we would love to see:

• Phyton proficiency.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there.