The Role
The Strategic Operations Associate supports daily operations, coordinates with teams, implements new accounts, and provides customer service within OnSite, focusing on Stryker Endoscopy equipment.
Summary Generated by Built In
Work Flexibility: Field-based
Travel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
Basic Function
Support daily operations within their respective area with a specific focus on account coverage and supporting new business opportunities within OnSite, including new account implementations.
Responsibilities
- Provides account coverage to ensure uninterrupted customer service.
- Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
- Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
- Supports projects and continuous improvement initiatives within the Strategic Operations Team.
- Supports execution of Scope of Work Analysis.
- Supports the implementation of new customer accounts.
- Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
- Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
- Effectively builds and maintains relationships and trust in both new and existing accounts.
- Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
- Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
- Communicates injuries, reportable occurrences, and performance related feedback.
Physical requirements
- Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).
- Must be able to communicate telephonically.
- Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
Mental requirements
- Effectively and efficiently work in high stress and conflict situations.
- Ability to simultaneously address multiple complex problems.
- Work as an integral part of a team.
- Ability to interact appropriately with a variety of individuals including customers and internal partners.
- Must be able to analyze and resolve non-routine product issues using independent judgment.
Skills/Experience required
- OnSite Operations background preferred.
- Basic knowledge of Stryker Endoscopy products and programs.
- Excellent Leadership, Organization, and Analytical skills.
- Excellent interpersonal and communication skills.
- Demonstrates professional work ethic and attitude at all times.
- Respects patient confidentiality.
- Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
- Up to 80% overnight travel required.
Education/training required
- Bachelor’s degree (B.S. or B.A.) in a related field preferred.
- US10: $70,800 - $103,800 USD Annual
Travel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
Skills Required
- Bachelor's degree (B.S. or B.A.) in a related field preferred
- Valid and unrestricted driver's license
- OnSite Operations background preferred
- Basic knowledge of Stryker Endoscopy products and programs
- Excellent Leadership, Organization, and Analytical skills
- Excellent interpersonal and communication skills
- Demonstrates professional work ethic and attitude
- Respects patient confidentiality
Inari Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.
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The Company
What We Do
Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.
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