The Role
Sell and promote Blue Stream video, internet, and voice services to multi-dwelling properties. Build property management relationships, support onsite launches, handle registrations, installations, billing setup, training, escalations, and data entry. Coordinate marketing collateral, update implementation timelines, create orders in ICOMS, and transition accounts to normal operations.
Summary Generated by Built In
The Account Coordinator is responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Blue Stream products, including video, high-speed Internet, and voice. Develop strong relationships with property management that is conducive to the sale and retention of Blue Stream products and services. Provide ongoing sales support to assigned MDU properties. Utilizes advanced knowledge of Blue Stream's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of expertise.
Key Responsibilities
- Update Bulk Checklist and Ops SharePoint with implementation timeline, onsite hours, and contact information.
- Submit marketing tickets for collateral throughout the launch process including, but not limited to, Town Hall Flyers, Welcome Letters, Post Cards, Service & Price Guides, Certified Letters, etc.
- Work with Billing and MIS teams to test billing codes.
- Attending all property meetings, including, but not limited to, board meetings, town halls, update meetings, etc.
- Conduct training in Blue Stream products and services during the installation period to familiarize community residents with our platform.
- Be onsite throughout the entire launch of the project, beginning with the start of registrations and installation scheduling.
- Be available to residents to answer questions about Blue Stream products, rate sheets and porting of phone numbers.
- Handles all escalated customer and onsite subscriber issues.
- Create orders utilizing the ICOMS billing system for appointments and updating accounts.
- Utilize data entry systems to register new clients for their bulk community services.
- Educate Residents on additional options above the bulk agreement to meet the needs of the customer and ensure a positive Customer experience.
- Handoff launch or conversion to normal operations and account management when appropriate.
Skills, Knowledge & Expertise
- High School Diploma or 2 years of relevant experience.
- Abila to communicate in the English language. Bilingual in any language is a plus.
- Able to organize and prioritize effectively.
- Proficient in Microsoft Office, Excel, and Power Point.
- Makes customers’ needs a primary focus of one’s actions, developing and sustaining productive customer relationships.
- Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
- Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
- Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
- Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
- Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
- Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Job Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
About
Blue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn’t the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.Our team operates with a clear mission: based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.
Skills Required
- High School Diploma or 2 years relevant experience
- Ability to communicate in English
- Bilingual in any language
- Ability to organize and prioritize effectively
- Proficient in Microsoft Office, Excel, and PowerPoint
- Experience creating orders and working with billing systems (ICOMS)
- Experience using SharePoint / updating Ops SharePoint and implementation timelines
- Customer service and sales skills; handling escalated customer/onsite subscriber issues
- Data entry skills for registering new clients and updating accounts
- Ability to train residents on products and services during installation
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The Company
What We Do
Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed WIFI, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member’s strengths and experiences. We take our role as trusted industry experts very seriously and are dedicated to providing communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience, from a local team that cares.
