Strategic Key Account Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

• Secure a permanent career path with the global leader in diagnostic innovation.

• Champion meaningful change to enhance outcomes for our partners and patients.

• Thrive within a high-performing, agile network that empowers visionary leadership.

At Roche Diagnostics NZ (RDNZ), we don’t just adapt to the future of healthcare—we shape it. We have an exciting opportunity for a visionary Strategic Key Account Manager (SKAM) to join our Auckland team and champion impactful, win/win partnerships that elevate patient care across New Zealand.

In this position, you will drive commercial excellence by blending your  sales instincts with a data-driven approach to deliver superior market results. Your ability to leverage advanced analytics, conduct deep market assessments, and build successful customer relationships will be the catalyst for our continued success in the field.

As a champion within our Strategic Key Account team, you are expected to operate with a strategic mindset, actively contributing to the collective growth.

If you are a strategic thinker who thrives in an agile, high-performing network and loves turning complex challenges into commercial triumphs, we want to hear from you.

Key Responsibilities include;

As a SKAM, you will be an integral part of the team, driving our commercial success and customer satisfaction. Embracing our VACC (Visionary, Architect, Catalyst, Coach) leadership model, you will:

• Own the relationship with your key accounts, leading contract management, conducting high-level business reviews, and effortlessly resolving commercial hurdles.

• Map out customer organizations, uncover hidden opportunities, and inject invaluable customer insights directly into RDNZ’s broader strategic vision.

• Break down silos by partnering seamlessly across Finance, Marketing, and Customer Success to deliver unmatched value to our clients.

• Ensure all documentation and operations meet Roche’s gold standard for quality, compliance, health, and safety.

Who you are;

You are a self-starter eager to architect your own professional growth. We offer an environment where you can explore diverse interests throughout our global network, viewing your role not as a static destination, but as a catalyst for your broader potential.

You are a master relationship-builder who thrives in complex, fast-paced environments. You bring a growth mindset, agility, and a passion for continuous improvement, and you have;

• 5+ years of proven success in sales or account management.

• A tertiary qualification in Science or Business (or the perfect blend of both) is highly desired.

• Deep knowledge of NZ laboratory networks and Roche diagnostic solutions (desirable)

• Proficiency in CRM/Data tools like Salesforce (Rexis), and the Google and Microsoft suite of products.

• Outstanding communication skills, strategic thinking, and the ability to mobilize teams and influence outcomes without formal authority.

• Ability to travel nationally, some international travel may be required.  

A valid driver’s license is essential.

This role is only open to candidates that have full eligibility to live and work in New Zealand.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.