The Strategic Initiatives & Executive Support Manager serves as a strategic extension of the Chief Executive Officer, providing high-level executive support, coordinating organizational priorities, driving follow-through and accountability, and managing high-priority initiatives across Excelsior Ambulance Service, Inc.
In addition to directly supporting the CEO, this position manages and executes special projects assigned by multiple members of the Executive Leadership Team. The successful candidate will be highly organized, entrepreneurial, proactive, discreet, resourceful, and comfortable operating with a high degree of independence in a fast-paced, growth-oriented, multi-state ambulance organization.
Essential Duties & Responsibilities
Executive Support to the CEO- Serve as a trusted partner and strategic extension of the CEO, anticipating needs and helping translate priorities into action.
- Manage and prioritize the CEO’s calendar, meetings, appointments, commitments, and competing priorities.
- Prepare sales presentations, proposals, marketing materials, executive briefings, reports, correspondence, and other business materials.
- Coordinate executive meetings, leadership meetings, off-sites, strategic planning sessions, and other high-priority engagements.
- Track action items, decisions, commitments, and deadlines resulting from CEO and executive meetings; follow up with responsible leaders to ensure timely completion.
- Assist with confidential and sensitive personnel, financial, strategic, operational, and business matters requiring a high degree of discretion.
- Serve as a communication bridge between the CEO and internal and external stakeholders.
- Help maintain executive visibility into key organizational priorities, deadlines, risks, and initiatives.
- Manage and execute special projects assigned by the CEO and other members of the Executive Leadership Team, from initial planning through completion.
- Maintain, track, and coordinate business licenses, ambulance service licenses, permits, renewals, and related organizational requirements across applicable jurisdictions.
- Assess, develop, and improve ambulance supply programs, including local assessment and execution of bin programs, standardization of inventory practices, and use of Operative IQ or similar systems.
- Evaluate and refine supply-chain sources, vendor options, and purchasing practices to identify cost-effective alternatives while supporting operational readiness.
- Assist with completion and coordination of COPCN applications, hospital proposals, business-development submissions, and other high-priority strategic projects.
- Assist with existing and future facilities management, including standardized furnishing templates, vendor negotiations, and standardized facility and crew-base supply lists.
- Prepare executive-level presentations, reports, dashboards, project plans, and status updates for executive sponsors.
- Maintain project trackers, identify dependencies and risks, and provide regular updates to ensure initiatives remain aligned with organizational objectives and deadlines.
- Support hospital business development efforts, healthcare partner relationships, and related strategic initiatives.
- Facilitate effective communication and coordination between executive leadership, department leaders, and operational teams.
- Prepare meeting agendas, minutes, action-item lists, follow-up communications, and decision summaries as needed.
- Maintain a high level of professionalism when interacting with executives, physicians, healthcare partners, vendors, community leaders, employees, and other stakeholders.
- Help ensure important information, requests, and decisions reach the appropriate executive or department in a timely manner.
- Maintain strict confidentiality regarding personnel, financial, strategic, operational, patient-related, and other sensitive information.
- Assist executive leadership with strategic initiatives, growth projects, acquisitions, integration activities, operational improvements, and organizational initiatives.
- Support preparation for leadership presentations, strategic planning activities, business reviews, and executive decision-making.
- Gather, organize, analyze, and present financial, operational, quality, customer, and performance information as requested.
- Help develop and maintain executive dashboards, performance reports, project scorecards, and other management tools.
- Participate in process-improvement initiatives and identify opportunities to improve efficiency, standardization, cost effectiveness, and organizational execution.
- Perform other strategic, administrative, and operational assignments as directed by the CEO or Executive Leadership Team.
- Associate degree preferred; EMT certification, ambulance/EMS experience, or an equivalent combination of education and relevant experience will be considered.
- Prior experience in logistics, supply chain, dispatch/communications, project management, operations, or related functions within the ambulance, EMS, healthcare, public safety, or similarly complex service environment strongly preferred.
- Experience supporting senior executives, managing cross-functional projects, or coordinating business-development initiatives is preferred.
- Exceptional organizational, prioritization, and time-management skills with the ability to manage multiple concurrent priorities and deadlines.
- Strong written and verbal communication skills, including the ability to prepare polished executive correspondence, presentations, proposals, and reports.
- Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook; ability to learn and effectively use company technology platforms and project-management tools.
- Demonstrated ability to handle confidential and sensitive information with discretion, sound judgment, and professionalism.
- Strong attention to detail while maintaining focus on broader organizational objectives and desired outcomes.
- Ability to work independently with limited supervision, exercise initiative, and appropriately escalate issues requiring executive attention.
- Demonstrated problem-solving, resourcefulness, accountability, and follow-through.
- Ability to build productive working relationships across executive, operational, clinical, administrative, and external stakeholder groups.
- Ability to adapt quickly to changing priorities and operate effectively in a fast-paced, growth-oriented environment.
Chief Executive Officer; Executive Leadership Team; department heads; division and operational leaders; managers and employees; physicians and healthcare partners; vendors; community leaders; regulatory and governmental contacts; and other external partners.
Work Environment & Travel
This position operates in a fast-paced, highly collaborative environment and may require work across office, ambulance operations, healthcare partner, and field locations. Occasional travel may be required to support facilities, operational locations, healthcare partners, projects, meetings, and organizational initiatives. The position may occasionally require flexibility outside normal business hours based on executive and operational needs.
Additional Expectations
The duties and responsibilities described above are intended to represent the general nature and level of work performed by this position and are not an exhaustive list. Responsibilities may be modified, expanded, or reassigned based on the operational and business needs of Excelsior Ambulance Service, Inc.
Skills Required
- Associate degree
- EMT certification, ambulance or EMS experience, or equivalent education and relevant experience
- Prior experience in logistics, supply chain, dispatch or communications, project management, operations, ambulance, EMS, healthcare, public safety, or similarly complex service environments
- Experience supporting senior executives, managing cross-functional projects, or coordinating business-development initiatives
- Exceptional organizational, prioritization, and time-management skills
- Strong written and verbal communication skills, including executive correspondence, presentations, proposals, and reports
- Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Ability to learn and use company technology platforms and project-management tools
- Ability to handle confidential and sensitive information with discretion, sound judgment, and professionalism
- Strong attention to detail while maintaining focus on organizational objectives
- Ability to work independently with limited supervision and appropriately escalate issues
- Problem-solving, resourcefulness, accountability, and follow-through
- Ability to build productive relationships across executive, operational, clinical, administrative, and external stakeholder groups
- Ability to adapt quickly to changing priorities and work in a fast-paced environment
What We Do
Excelsior Ambulance Service provides EMS and specialty transport services for hospitals, health systems, communities, event partners, and patients across the Southeast. Established in 2011, Excelsior operates throughout Georgia, Alabama, South Carolina, and Florida, providing emergency and non-emergency response, 911 services, interfacility transportation, critical care and specialty transport, and special event medical support. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), Excelsior is built around high-performance operations, advanced clinical capability, and dependable system support. Our EMTs, paramedics, and clinical teams are trained and equipped to manage a wide range of patient needs, from basic and advanced life support to complex, high-acuity transports. We work alongside healthcare partners to support both routine operations and complex transport needs while continuing to invest in the equipment, education, protocols, and clinical environment that allow EMS professionals to advance their practice. Our goal is to be the EMS partner healthcare organizations can trust, the workplace clinicians can grow within, and the specialty transport resource the Southeast can rely on when the need is routine, complex, or urgent.
