Strategic Implementation Manager

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry's leading earned wage access solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
DailyPay is seeking a forward-thinking, organized, and enthusiastic Strategic Implementation Manager to join our rapidly growing company in NYC. This individual will be a pivotal member of our Strategic Accounts Implementation team, leading the deployment of our SAAS solution for our largest accounts. This person will lead the technical integration between third party vendors and DailyPay. The Strategic Implementation Manager will be responsible for managing the entire implementations lifecycle, from pre-sales to go-live. Success in this role will rely on a combination of strong discovery skills, technical proficiency, confidence, working with clients and C Suite stakeholders, and the ability to manage the details while seeing the bigger picture.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:

• Lead the technical aspects of the DailyPay integration for Strategic customers
• Perform comprehensive discovery and build robust documentation of the implementation requirements
• Perform technical research to provide unique solutions for complex customer integrations
• Become a specialist in our product, configuration, and internal processes
• Identify, manage, and mitigate project risks
• Work hand in hand with the sales team to assist with pre-sales and scoping discussions
• Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers
• Work closely with the operations and support teams to discuss implementation details and nuances during the post launch handoff

What You Bring to The Team:

• Bachelor's degree in Business, Engineering, or equivalent work experience
• 6+ years of experience in Implementation of SAAS solutions
• Experience working with demanding, high-stakes Strategic accounts, managing operational and C-level stakeholders, and supporting day-to-day needs to manage these relationships
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent written communication and presentation skills
• Experience leading data validation, unit testing, and UAT
• Experience with sFTP automation and API builds (reviewing logs, troubleshooting, etc.)
• Working proficiency in Microsoft Excel and Google Suite
• Experience in early stage products, markets, and companies preferred
• Occasional need to work outside of normal business hours as required to support customers may be required

Nice to Haves:

• Experience with Dell Boomi or similar products
• Experience with HCM, Payroll and Time Management Systems

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$115,000 - $150,000 USD
Remote, Premium
$104,000 - $136,000 USD
Remote, Standard
$99,000 - $129,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.