Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
We are seeking a Strategic Finance Manager to shape our long-term growth strategy.
Strategic Finance ensures that Intercom makes sound business decisions. In this role, you will lead cross-functional efforts to evaluate the financial impact of the company’s near- and long-term strategic initiatives, collaborating with the broader FP&A and operational teams to integrate insights into financial plans. Your modeling of financial scenarios and performance metrics will assist our leaders in ensuring delivery of sustainable high impact outcomes. You will collaborate with business teams across the organization, such as Product, Engineering, Sales, Growth, and Marketing, on a variety of strategic projects.
What will I be doing?
- You will own the development of financial models for budgeting, forecasting, and long-range planning related to strategic initiatives, including new product development and launches, product pricing, partnerships, and other new revenue opportunities
- As the end-to-end Finance project manager for all strategy-led projects, you will review project briefs, model research findings, and help form strategic recommendations
- You will demonstrate strong executive presence and the ability to clearly communicate compelling insights and business outcomes to senior executives and finance business partners
- You will independently lead modeling financial outcomes for 0->1 projects. In doing so, you are detail oriented but are able to think broadly and bring structure, creativity, and financial acumen to problem solving
- You will assist in the preparation of materials for the board of directors and investor relations
What skills do I need?
- Bachelor's degree in Economics, Finance, Computer Science Engineering, or related field
- 5-8 years of experience with increasing responsibility with ideally a mix of investment banking, private equity, management consulting, and FP&A
- Ability to comfortably handle ambiguity and make decisions
- Effective problem solving and analysis skills, combined with impeccable business judgment, strategic thinking
- Effective communication and presentation skills to deliver findings of analysis and recommendations to stakeholders
- Intermediate level of SQL expertise required to be self sufficient in extracting, analyzing, and reporting out on summarized data structures
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $156,788 - $182,213. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Top Skills
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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