Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Manager, Strategic Engagement & Solutions Management
Position Summary
Strategic Engagement & Solutions Management is the driving force behind streamlining and optimizing complex processes. Our mission is to identify gaps and opportunities for product and process improvements, ensuring efficient operations, and exceptional customer service.
As a Strategic Engagement Manager at athenahealth, you will play a pivotal and dynamic role in our organization, spearheading the planning, coordination, and execution of multifaceted programs that are instrumental in driving our continued success. Your responsibilities extend far beyond mere management; you are a strategic architect, a master communicator, and a guardian of efficiency and excellence.
About the Team
Strategic Engagement & Solutions Management partners across the organization to improve programs, processes, and customer outcomes through research and analysis. The team works closely with customer‑facing, product, and operational partners to identify opportunities for improvement and support issue resolution. Team members use data analysis tools, reporting systems, and structured problem‑solving methods to guide decision‑making. The group’s work supports consistent, reliable experiences for customers and internal stakeholders.
Essential Job Responsibilities
At the heart of your role is the leadership and strategic direction you provide our programs
You will define the overarching vision, set objectives, and develop comprehensive strategies that align perfectly with our organizational goals
Be the steward of program/project lifecycles, overseeing every phase from conception through completion
Meticulous planning, resource allocation, and risk management to ensure our programs are executed with precision and agility
Monitor progress, identify bottlenecks, and swiftly pivot when necessary, ensure optimal program progression
Leverage AI-powered analytics and automation tools to accelerate data analysis, identify process improvement opportunities, and generate actionable insights that inform strategic planning, resource allocation, and real-time program monitoring, enabling faster decision-making and more precise risk management across complex, interdependent initiatives.
Additional Job Responsibilities
You will be at the epicenter of collaboration, working closely with cross-functional teams that bring diverse perspectives and expertise to the discussion
Bridge gaps, foster cooperation, and extract the best from each team member/stakeholder
Expected Education & Experience
An ideal candidate will have medical billing/US healthcare experience or have demonstrated the ability to rapidly learn the foundational concepts of US healthcare and medical billing
All candidates must possess a strong desire to learn, as well as embrace athenahealth's unique problem-solving and creative solutions-based approach to our work
Applicants should be excited by the prospect of working in a dynamic and collaborative environment of continual change/improvement, driven by our rapid rate of growth
As such, qualified candidates must possess strong analytical, communication, and organizational skills, and be very detail oriented to provide on-going support of client experience
Bachelor's degree or equivalent experience
Excellent communication skills and effective networking with a broad base of internal and external constituents
Ability to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the same
Demonstrated ability to lead and influence others to foster collaboration and achieve desired results
Strong strategic planning skills to chart a clear course and navigate through complexity
Expected Compensation
$89,000 - $151,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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