Strategic Engagement Manager

Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn. 

Are you ready to be a part of the learning revolution? 🚀

About This Opportunity:

The Strategic Engagement Manager (SEM) is a customer-facing role focused on building strong, strategic relationships with top-tier clients. By understanding their needs and aligning solutions with their business goals, the SEM drives client success, satisfaction, and retention. This role combines technical expertise, strategic thinking, and exceptional communication skills to effectively represent Docebo and address customer concerns.

Responsibilities:

• Serve as a contact for strategic and enterprise accounts, fostering strong relationships with key stakeholders, including C-suite executives.
• Conduct account health checks, identify risks, and develop action plans to address potential issues.
• Skilled in quickly building trust and providing clear, actionable direction to both internal and external stakeholders for resolving issues efficiently.
• Lead the creation of Mutual Action Plans (MAPs) to resolve customer concerns, coordinating with internal teams for successful execution.
• Provide technical guidance on Docebo’s platform, staying up-to-date with the latest features, integrations, and industry standards.
• Support integration projects (e.g., SSO, LDAP, CRM, ERP, HRIS) to ensure successful adoption and implementation.
• Analyze customer data to identify trends, opportunities, and risks, reporting insights to internal stakeholders.
• Collaborate with cross-functional teams to influence the product roadmap and mentor junior team members.

Requirements:

• 7+ years of experience in a customer-facing role such as Engagement Management, LMS Implementation, Customer Success, Project Management, or a similar role.
• Proven track record of managing enterprise-level accounts and driving customer success in SaaS.
• Experience with technical sales or in roles such as Technical Account Manager, Solution Architect, or Solution Consultant.
• Exceptional written and verbal communication skills, with the ability to present complex ideas to non-technical audiences in a clear and persuasive manner. 
• Demonstrated leadership abilities, with experience mentoring and guiding junior team members.
• High emotional intelligence, with strong problem-solving abilities and the capability to manage and defuse challenging situations.
• Comfortable engaging with and influencing C-suite executives and senior leadership daily.
• Strong data analysis skills, with the ability to interpret data trends and apply insights to drive customer success.
• Preferred: Docebo Pro Certification.
• Willing to travel domestic/internationally up to 25% of time.

Benefits & Perks 😍

-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you

-Employee Share Purchase Plan

-Career progression/internal mobility opportunities

-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

-WeWork partnership and “Work from Anywhere” program

Hybrid Office Model 🏢

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo 💙

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations

(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.