Strategic Customer Support Representative - Temporary Walls

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Responsibilities:

• Serve as the primary customer support resource for inbound customer inquiries when local branches are unavailable.
• Prepare equipment rental quotes, reservations, contracts, and related documentation.
• Review project drawings and specifications to assist with estimating and quote preparation.
• Coordinate customer requests with branch operations, sales representatives, and internal departments to ensure successful execution.
• Manage the customer order lifecycle from initial request through contract completion and billing support.
• Support strategic customers and national account initiatives under the direction of sales leadership.
• Proactively contacting and qualify incoming leads from customers, vendors, strategic partners, and marketing campaigns. Gather project information, prepare initial quotes, and either transition qualified opportunities to the appropriate OSR or manage them through completion, as appropriate.
• Monitor lead response activity and maintain accurate lead records.
• Support divisional sales campaigns and customer outreach initiatives.
• Generate recurring sales reports, KPI dashboards, and performance metrics for leadership.
• Maintain accurate CRM, quote, customer, and project records.
• Research and resolve customer concerns while maintaining a high level of customer satisfaction.
• Collaborate and build strong working relationships with sales, operations, billing, marketing, and other internal teams across all Sunbelt lines of business to ensure we execute on customer obsession.
• Provide backup support to other members of the Temporary Walls team and perform other duties as assigned. ​

Requirements:

Education & Experience:

• 2+ years of customer service, sales support, project coordination, or equipment rental experience required.
• Construction, equipment rental, or project coordination experience preferred.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficiency with Microsoft Office applications, CRM systems, Dodge construction network and business software.
• Experience with estimating, quoting, work order management, or ERP systems preferred.
• Positive, collaborative, and team-oriented approach.

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Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.  Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work.  All duties must be performed according to Sunbelt’s safety policies and guidelines.  Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job.  The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground