Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Strategic Customer Support Representative Sunbelt’s Strategic Customer Support Representative is equipped for success so we can make it happen for our customers. The Strategic Customer Support Rep, Flooring, will be empowered to serve as a point of contact for our Flooring customers. It will be your priority to understand the customer's needs, provide equipment rental solutions via customer work order management systems. The primary goals of this position are to maximize sales revenue and to exceed the expectations of our customers by providing exceptional customer service. Success will be measured by your ability to help support the achievement of the business goals. You share accountability and play an integral role in driving sales, ensuring positive customer experience, achieving operational excellence and maintaining the highest level of customer satisfaction. Education or experience that prepares you for success: 2+ years of experience in a customer service role required Knowledge/Skills/Abilities you may rely on: Learning new software systems (Wynne, Accelerate, etc.) MS Office Suite (including Excel) Wynne (AS400) Work order management platforms Equipment rental Supply chain Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales FacilitatorBase Pay Range: $17.75 - 23.72Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
Skills Required
- At least 2 years of customer service experience
- Ability to learn and use software systems and work order management platforms
- Proficiency with Microsoft Office Suite, including Excel
- Ability to bend, squat, crouch, reach, and lift 25 pounds or more
- Ability to work indoors and outdoors when required
Sunbelt Rentals Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sunbelt Rentals and has not been reviewed or approved by Sunbelt Rentals.
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Healthcare Strength — Medical, dental, and vision coverage are considered comprehensive, with preventive care at no cost and cost‑sharing viewed as workable for many. Early eligibility, telehealth access, and an EAP enhance perceived value.
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Leave & Time Off Breadth — Time off expands with tenure and is complemented by sick time, floating holidays, an inclusion day, and a volunteer day. The overall structure provides multiple avenues for rest and recovery across the year.
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Strong & Reliable Incentives — Earnings in certain roles can rise meaningfully through overtime or commissions, particularly in busier markets. Hourly employees often increase take‑home pay during peak seasons.
Sunbelt Rentals Insights
What We Do
Sunbelt Rentals provides the rental tools and equipment customers need to build and maintain the world around us. With an extensive network of 1,250+ locations, we provide exceptional customer experiences, powered by 20,000+ dedicated team members. With 14,000 types of equipment, we're here to help with any project
