Strategic Customer Support Rep P&P

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Responsibilities:

• Learns all technical aspects of equipment, function and appropriate applications to be able to effectively sell Pump and Power products and services.
• Supports National Strategic Customer accounts by serving as the Single Point of Contact for the customer and customizing turn key solutions for their unique needs.
• Supports the after-hours mission critical program, serving as the liaison for National Strategic Customers.
• Offers direct customer account support by investigating discrepancies, invoice correction, rebilling, A/R Support, PO management, create sub account and working toward a mutually agreed upon solution
• Presents large project support assistance by aiding the customer on all projects, start to finish. This includes addressing equipment needs, project quoting and negotiation, proposal submission, as well as partnering with local PCs for dispatch timelines along with point of contact identification.
• Serves The Emergency Response Team by addressing natural disaster event needs, including contract writing, freight & fuel management, as well as post-event invoice auditing
• Serves as the Single Point of Contact for specialty product requests, including load bank, ground protection and generator support. Provides assistance in choosing the appropriate equipment, as well as any needed technical support.
• Works with third-party vendors in supplying customers with outside freight, fueling services and electrical contractors.
• Initiates new accounts for various customers by setting up primary, as well as secondary accounts and appropriately meeting all needs.
• Working in a consultative role, provide tailored solutions to meet unique requirements of the customers by presenting key selling points, features and benefits.
• Provide customers with expert advice on equipment selections, operation and maintenance. 
• Prepare proposals, negotiate contracts with customers for the sale or rental of Pump and Power products/services and closes the deal.
• Persuasively up-selling ancillary drivers by recognizing opportunities and explaining benefits.
• Secure equipment by checking availability; communicates effectively with the "owning" Profit Center and schedules delivery and pick up of equipment.
• Process reservations/orders, administer rental contracts, including on and off rental dates and contract terminations with accuracy and detail. 

• Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.
• Learn and understand the Sunbelt Promise and execute daily.

Requirements:

Education & Experience:

• Two or more years of experience in a customer service role required
• Must be a team player with a positive and professional demeanor over the phone 
• Strong listening, written and verbal communication skills
• Excellent organization and follow-up skills with heavy attention to detail required
• Ability to effectively work on multiple assignments in the fast-paced environment
• Be able to responsibly manage assigned work in a remote environment.
• Possess strong sales skills and customer service focus
• Must have computer proficiency with MS applications. Wynne experience a plus.
• Equipment Rental/Emergency Response experience preferred.

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.  Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work.  All duties must be performed according to Sunbelt’s safety policies and guidelines.  Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job.  The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground