Responsibilities:
- Strategic account management
- Manage a portfolio of Strategic accounts
- Develop the playbook, tools, and processes for managing Strategic accounts ($500k+ ARR)
- Help onboard and mentor new CSMs
- Drive cross-functional/ cross-team initiatives for process improvements / function as SME
- Build rapport and trusting/engaged relationships; regular monthly meetings and onsite travel (meet each in-person at least 2-4x per year)
- Effective communication with executive-level stakeholders and decision-makers, develop new relationships and opportunities
- Deep understanding of the customer motivations, pain points, business drivers, internal and external (public news, industry trends)
- Build long term (1-2 years) adoption strategy; develop and execute success/action plans to fulfill customer business goals
- Advocate with internal teams and lead cross-functional initiatives; facilitate a strong relationship with Product and influence over the roadmap
- Closely collaborate with sales during handoff and for exploring growth opportunities
About You:
- Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies is a strong plus
- Experience with managing Strategic accounts
- Great relationship-building skills, demonstrated success in expanding relationships
- Strategic thinking and long term planning capabilities
- Ability to lead cross-functional teams: make an impact on the product roadmap, influence internal teams, promote new processes and workflows within the organization
- Track record in growing adoption and expansion
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What We Do
Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With more than 50 billion assets under management and 7,500 customers worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to upload, store, transform, manage, and deliver images and videos online. As a result, leading brands like Atlassian, Bleacher Report, Grubhub, Hinge, NBC, Mediavine, Peloton, Petco and Under Armour are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction, and increased engagement and conversions. For more information, visit www.cloudinary.com.
