We thrive on those lightbulb moments when customers discover new ways to work together, when their workflows transform, and when their teams unlock potential they didn't know they had. From driving adoption across new use cases to building long-term strategic partnerships, we're here to ensure every customer experience feels like a catalyst for innovation.
Miro is transforming how enterprise teams collaborate, and we need a Strategic Customer Success Manager to unlock our customers' full potential.
You'll solve a critical challenge: ensuring our largest customers don't just use Miro, but weave it into how they innovate. This means building strategic partnerships with executive-level stakeholders, spotting expansion opportunities, and turning satisfied customers into passionate advocates.
You'll combine analytical thinking with relationship-building skills to prevent churn, drive growth, and guide teams toward breakthrough outcomes. We're looking for someone with 3-5+ years of enterprise experience who thrives in ambiguity and gets energized by turning customer challenges into opportunities.
- Drive retention and expansion by growing product usage and adoption across your customer portfolio
- Partner with key stakeholders to understand business objectives and co-develop strategic success plans
- Enable broad product adoption by identifying use cases and creating tailored enablement strategies for different business lines
- Proactively manage customer health through data analysis, playbooks, and targeted engagement strategies
- Champion Miro's capabilities to guide customers toward their goals
- 3-5+ years in customer-facing roles with demonstrated strategic problem-solving and client management skills in a consultative role
- Minimum 1 year managing large enterprise customers and influencing senior-level decision makers (VP+)
- Strong independent work style with excellent project management and prioritization abilities
- Willingness and ability to travel as needed
- Experience with Visual Collaboration, Agile, or Gainsight tools preferred but not required
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Miro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Miro and has not been reviewed or approved by Miro.
-
Wellbeing & Lifestyle Benefits — Wellbeing support is reinforced through free daily catered meals and breakfast twice per week, alongside wellness and home-office stipend elements. Learning and development stipends and online course subscriptions also add to the overall value of rewards beyond cash compensation.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision with strong employer premium support in the US and similar subsidies elsewhere. Mental health support and fertility benefits are also included, broadening the health-related value of the package.
-
Equity Value & Accessibility — Equity is positioned as a meaningful part of total rewards, with competitive RSUs and the potential for high perceived upside tied to the company’s valuation trajectory. This equity component is repeatedly framed as a key differentiator of the overall compensation package.
Miro Insights
Similar Jobs
What We Do
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world. At Miro, we are a team of nearly 1800 dreamers, thinkers, builders, storytellers, and designers from all over the world. That scale is one of our strengths, along with the intentionality behind our values. We champion one another to win the world. We lead with empathy and understanding to keep ourselves humble and our product human. We dream big, aim high, and let our failures inform our future successes. If you want to become a part of our team, keep reading to learn more about who we are and who you can become, with us.
Why Work With Us
We don't joke about our values. Everything we do, from how we hire talent, promote employees, and celebrate our people is informed by our values. Our values shape what we stand for, and what we stand against: - Play as a team to win the world - Focus on impact and make it happen - Learn, grow, and drive change - Practice empathy to gain insight
Gallery
