TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
As Strategic Customer Success Manager, you will play a key role in managing post-sales strategic client relationships at various levels with large enterprise clients. You will focus on driving strong client retention, adoption, expansion and client advocacy and contribute to business objectives such as gross and net retention. You will do this by building a trusted advisor client relationship through understanding and tracking their desired business outcomes, key metrics and continuously showing the value that they are achieving in optimizing workflows by leveraging TigerConnect's Communication and Collaborative Platform.
As a Strategic Customer Success Manager at TigerConnect, you will work closely with clients to understand their needs, align them with our product capabilities, and help them achieve their desired outcomes. In this role, you will be responsible for developing and executing strategies that drive client satisfaction, utilization, retention, and growth of our products.
What You'll Be Doing:

• Develop and implement customer success strategies that align with business goals and objectives
• Collaborate with cross-functional teams including sales, marketing, and product to ensure the success and growth
• Develop and maintain strong relationships with key customer, acting as their primary point of contact and advocate within the organization
• Monitor customer health metrics and proactively address potential issues or concerns with clients
• Develop and implement customer success plans that align with customer goals and objectives, ensuring successful adoption and utilization of our workflow products
• Analyze customer data and provide insights to inform product and service development and improvements
• Develop and implement customer training and enablement programs to drive client success and adoption
• Stay up-to-date with industry trends and best practices in customer success, and advocate for their adoption within the organization

What You Bring:

• Bachelor's degree in healthcare, business, marketing, or a related field
• 12+ years of experience in client success management or a related field, with a focus in B2B SaaS industry, healthcare experience is preferred
• Strong customer relationship management skills, with the ability to build trust and rapport with clients
• Experience developing and implementing client success strategies that align with business goals and objectives
• Excellent communication and presentation skills, with the ability to effectively communicate complex ideas and data to both technical and non-technical stakeholders
• Strong analytical skills, with the ability to analyze client data and provide insights to inform product and service development
• Experience working with cross-functional teams including sales, marketing, and product
• Knowledge of customer success best practices and industry trends
• Self-motivated, with the ability to work independently and as part of a team in a fast-paced, dynamic environment
• Experience with customer success tools such as Salesforce, Gainsight, or similar platforms preferred

How we pay:

• Total compensation for this role is comprised of a base salary and commission
• We offer a competitive commission structure designed to reward for performance with accelerators and no caps
• This position will have On Target Earnings in the range of $127,700 - $241,000

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning
• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.