Strategic Customer Success Director

We are seeking a motivated and growth-oriented Strategic Customer Success Director to join our dynamic team. This role is pivotal in driving revenue growth for our existing Customer base. The ideal candidate will leverage their experience in payments to create comprehensive growth and enablement plans, and foster long-term, revenue-generating relationships. 

Key Responsibilities

• Manage the growth of 5 – 10 clients, facilitating alignment  with FreedomPay’s growth objectives. 
• Analyze global market trends and competitor activities to inform customer strategies. 
• Develop and execute growth-focused enablement plans to maximize the value of each customer 
• Collaborate cross-functionally with sales, marketing, and product teams to support customer success initiatives. 
• Design and implement go-to-market strategies with customers to drive measurable outcomes. 
• Act as the primary point of contact for enterprise customers, in tandem with Customer Success Management, nurturing relationships to ensure alignment and mutual success. 
• Work closely with the customer success team to ensure day to day operation of your accounts is running smoothly 
• Proactively identify opportunities to optimize customer performance and maximize revenue. 
• Set and track performance metrics, reporting on customer-driven revenue and ROI. 
• Represent FreedomPay at industry events, conferences, quarterly business reviews, and meetings to strengthen relationships and identify new opportunities (30-40% travel). 
• Build and maintain a strong network of industry contacts to stay ahead of emerging trends. 

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA is a plus. 
• 5+ years of experience as an account executive, in business development, or a related role within payments. 
• Proven ability to drive revenue growth through strategic customer relationship management. 
• Strong understanding of the payments and fintech landscape, including trends and challenges. 
• Excellent relationship-building and communication skills, with the ability to influence stakeholders at all levels. 
• Self-starter with a results-driven mindset and a track record of exceeding performance targets. 
• Willingness to travel up to 30-40% as needed. 

We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 16 different states and 7 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.