Strategic Customer Relationship Manager

End Date

Thursday 22 May 2025

Salary Range

£59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Manages a single strategic customer relationship along with associated income and risks, using specialist knowledge.

Job Description

Manages important client relationship with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers.
Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks.
Meets the needs of significant customers related to a range of products and services and/or manages a customer advisor team over a given area.
Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.
Defines, delivers, and adapts specialized products/services to meet customer needs by selecting the best possible approaches available within established systems.
Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks.
Develops prescribed solutions and generates new opportunities by maintaining relationships with customers (small and medium sized companies, retail clients, high net worth individual customers, etc.) to ensure their needs are met and/or supervises an account management team working within established systems.
Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.