Strategic Customer Lead - EMEA

Posted 9 Days Ago
Be an Early Applicant
Hiring Remotely in Amsterdam, NLD
In-Office or Remote
80K-100K Annually
Senior level
Food
Go Beyond
The Role
Manage and grow strategic QSR and foodservice accounts across EMEA, acting as primary liaison. Drive joint business planning, launches, and operational execution through cross-functional coordination. Support forecasting, performance analytics, and executive reporting. Resolve supply chain and service issues, identify growth opportunities, and ensure launch readiness. Travel regionally and work flexible hours across time zones to support customer meetings and business reviews.
Summary Generated by Built In

Beyond Meat, Inc., otherwise known as Beyond The Plant Protein Company™, is a plant protein company offering a portfolio of plant-based products made from simple ingredients without GMOs, no added hormones or antibiotics, and 0mg of cholesterol per serving. Founded in 2009, Beyond Meat’s core products are designed to have the same taste and texture as animal-based meat while being better for people and the planet.

The Company’s brand promise, Eat What You Love®, represents a strong belief that there is a better way to feed our future and that the positive choices we all make, no matter how small, can have a great impact on our personal health and the health of our planet. By shifting from animal-based protein to plant-based protein, we can positively impact four growing global issues: human health, climate change, constraints on natural resources and animal welfare.

Job Description

At Beyond Meat, we are committed to building a high-performing, inclusive culture that drives innovation and growth. We are seeking a Strategic Customer Lead – EMEA to play a critical role in managing and growing relationships with our key strategic Quick Service Restaurant (QSR) and foodservice partners across Europe. 

 

As a key partner to the Sr. Director, Global Strategic Partnerships, you will help drive customer success by coordinating initiatives, enabling growth opportunities, and ensuring alignment between customer needs and Beyond Meat’s strategic priorities. This is a highly cross-functional role, requiring collaboration across Supply Chain, Operations, R&D, Finance, Marketing, and regional commercial teams. 

 

You’ll be part of a mission-driven company transforming the future of food, working with some of the most influential brands in the industry. This role offers high visibility, cross-functional exposure, and the opportunity to directly impact customer growth and operational excellence across EMEA. 

 

 KEY RESPONSIBILITIES 

 

Strategic Customer Partnership 

  • Support and manage relationships with major QSR and foodservice customers across EMEA 

  • Act as a primary liaison for selected accounts, ensuring strong communication and alignment 

  • Contribute to customer business reviews, joint business planning, and commercialization initiatives 

  • Drive customer satisfaction through proactive issue resolution and relationship management 

 

Cross-Functional Leadership 

  • Lead coordination across internal teams to support launches, promotions, and operational execution 

  • Track key deliverables, timelines, and customer commitments 

  • Identify risks, resolve bottlenecks, and manage escalation processes 

  • Advocate for customer needs while balancing operational capabilities 

 

Business Planning & Analytics 

  • Support forecasting, demand planning, and revenue tracking 

  • Analyze performance metrics, KPIs, and operational data to identify opportunities and risks 

  • Prepare executive-level presentations, scorecards, and business reviews 

  • Maintain accurate reporting and insights for strategic decision-making 

 

Innovation & Commercialization 

  • Partner with R&D and Innovation teams on new product launches and menu initiatives (LTOs) 

  • Ensure launch readiness and successful execution across all functions 

  • Monitor market trends and competitive landscape to identify growth opportunities 

 

Operational Excellence & Customer Service 

  • Oversee order performance, inventory, and service levels 

  • Resolve supply chain and logistics challenges in collaboration with internal teams 

  • Drive continuous improvement in service delivery and customer experience 

 

 QUALIFICATIONS   

  • 5+ years’ experience in Key Account Management, Customer Operations, or Supply Chain within QSR, foodservice, or FMCG 

  • Proven ability to work in complex, international environments 

  • Strong analytical, organizational, and project management skills 

  • Excellent communication and stakeholder management capabilities 

  • Customer-first mindset with a focus on execution and results 

  • Ability to manage complexity, navigate ambiguity, and prioritize effectively 

  • Advanced proficiency in Excel, PowerPoint, and business reporting 

  • English required, multilingual skills and EMEA experience are a plus 

  • Culinary experience is a plus 

 

CORE COMPETENCIES  

  • Strategic Customer Partnership  

  • Cross-Functional Collaboration  

  • Customer-Centric Mindset  

  • Analytical Thinking & Business Acumen  

  • Operational Excellence  

  • Communication & Presentation Skills  

  • Problem Solving & Risk Mitigation  

  • Accountability & Execution  

  • Relationship Management  

  • Adaptability across cultures & markets 

 

WORK ENVIRONMENT  

  • Remote position based in Europe with regional travel requirements 

  • Ability to work flexible hours across multiple international time zones  

  • Ability to attend customer meetings, business reviews, operational visits, and industry events as required 

**Annual salary commensurate with experience**
The starting annual base pay for this role is between € 80.000 - € 100.000. The actual base is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus, long-term incentives, as well as benefits.

Beyond The Plant Protein Company is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time.
For all U.S. based roles: Applicants must be authorized to work for a U.S. employer. E-Verify is used to validate employment eligibility. This role is not eligible for Visa Sponsorship at this time.

Skills Required

  • 5+ years experience in Key Account Management, Customer Operations, or Supply Chain within QSR, foodservice, or FMCG
  • Proven ability to work in complex, international environments
  • Strong analytical, organizational, and project management skills
  • Excellent communication and stakeholder management capabilities
  • Customer-first mindset with a focus on execution and results
  • Ability to manage complexity, navigate ambiguity, and prioritize effectively
  • Advanced proficiency in Excel, PowerPoint, and business reporting
  • English required
  • Multilingual skills and EMEA experience
  • Culinary experience
  • Ability to work flexible hours across multiple international time zones and travel regionally as required
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The Company
El Segundo, CA
628 Employees
Year Founded: 2009

What We Do

We believe there is a better way to feed our future and that the positive choices we all make, no matter how small, can have a great impact on our personal health and the health of our planet. By shifting from animal to plant-based meat, we can positively impact four growing global issues: human health, climate change, constraints on natural resources, and animal welfare.

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