The Strategic Client Executive is a senior-level account management role with significant interaction at the Senior Vice President level within an assigned portfolio. This role manages up to five strategic clients and is responsible for developing and executing account strategies aligned with broader industry strategies. The Strategic Client Executive works closely with the Partner Executive and Industry Strategist to drive long-term value and growth.
Job Duties and Responsibilities- Cultivate and expand relationships with Senior Vice President–level client executives.
- Develop a deep understanding of clients’ business challenges and objectives through effective, value-driven engagements.
- Lead the business planning process in partnership with clients, with a strong focus on account-level strategy.
- Build and maintain a 12–18 month account roadmap aligned with industry strategy.
- Drive profitable growth within assigned accounts through customer engagement, contract retention and expansion, and service adoption.
- Proactively engage and align internal sales, operations, and subject matter experts to support client initiatives.
- Provide thought leadership during client engagements to build trust, credibility, and influence.
- Clearly articulate Ricoh’s industry positioning and value proposition.
- Build strong internal partnerships to support account retention, expansion, and day-to-day sales activities.
- Understand and help manage the customer’s approval and decision-making processes through key sponsors.
- Meet or exceed assigned revenue and gross profit targets.
- Accurately enter and track all sales activities and data in the CRM on a daily basis.
- Perform additional duties as assigned.
- Bachelor’s degree or equivalent relevant experience.
- 10+ years of account management experience.
- Proven experience working with executive-level leaders in Fortune 1000 organizations.
- Experience driving growth in services-based solutions.
- Demonstrated success using collaboration to build influence and alignment.
- Strong thought leadership and consultative engagement skills.
- Exceptional verbal and written communication abilities.
- Proactive mindset with the ability to deliver creative ideas and solutions.
- Proven ability to develop, nurture, and maintain strong professional relationships.
- Up-to-date knowledge of Ricoh offerings and solutions.
- Solid understanding of solution design processes.
- High level of technical aptitude and comfort with technology.
- Primarily office-based work environment with standard lighting, ventilation, temperature, and noise levels.
- Work assignments are varied and require the ability to interpret and apply complex information, data, and instructions.
- Minimal physical effort required; work is largely sedentary with occasional walking, standing, bending, reaching, or lifting objects under 10 pounds.
- Moderate dexterity required for routine office tasks (e.g., keyboarding, calculator use, eye/hand coordination).
- Approximately 30% travel required, which may include overnight stays.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's degree or equivalent relevant experience
- 10+ years of account management experience
- Proven experience working with executive-level leaders in Fortune 1000 organizations
- Experience driving growth in services-based solutions
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
