Strategic Business Partner, Commercial Learning Services

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Associate Director, Commercial Learning Services (CLS) Learning and Development provides strategic direction for L&D-related projects and capabilities within the Commercial Learning Services organization. Specifically, this role is responsible for innovation, governance, and transformation-related training for an assigned team. This role will the initial development and ongoing training as it relates to product launches and line extensions, Customer Office initiatives, capabilities, processes, and implementation of Customer Office work.

Cross-functional collaboration and consulting with key business partners, Lilly Capability Center India (LCCI), US-based CLS team members, Lilly vendors, Customer Office business partners, and SMEs, reviewers, and approvers are required to ensure coordination between the CLS learning strategy and implementation needs.

Key Objectives/Deliverables:

Performance Consultant:

• Lead a portfolio of projects to ensure the on-time, on-budget creation of deliverables that meet quality standards, follow instructional design principles, and meet the needs of the business and learner
• Consult with key business partners to leverage core-learning initiatives aligned to business needs. These initiatives will inform short and long-range training plans
• Leverage LMI learning strategy and adult learning principles to scope, design, and implement training as needed to support all functions
• Experienced in the use of agile methodology (rapid pace and evolving content development)
• Conduct needs assessments to balance learner needs with business priorities
• Design and develop interactive eLearning, workshop materials, including the proper training of facilitators
• Create and maintain a communication strategy to monitor progress for all programs with key stakeholders
• Influence learning organization through knowledge gained from relationships with internal and external customers and partners
• Ensure that work leads to qualified and ready employees
• Responsible for partnering with training administration for proper training assignment for employees
• Coordinate/integrate curriculum with Lilly Marketing Institute and Sales Force Effectiveness teams

Portfolio Management:

• Create clear project charters, statements of work and/or design documents/templates that lead to actionable work orders for learning projects
• Work with partners to create and/or update learning
• Effectively plan and prioritize work while making trade-offs for maximum impact
• Establish and oversee program budget
• Monitor and consistently communicate project / portfolio status to key business partners
• Anticipate and resolve project/program issues; escalate as appropriate
• Create, review, and oversee execution of implementation and communication plans
• Ensure that appropriate reviews and approvals are gained prior to distribution
• Evaluate effectiveness of learning interventions and share with key team members
• Stay abreast of learning solutions and Lilly learning platforms to guide business partners to the most effective learning methods, solutions and outcomes
• Design qualification approach based on business requirements
• Partner for effective timely implementation of learning interventions, considering

Engagement and Prioritization:

• Represents and serves as liaison between sales, global/affiliate marketing, and medical teams as well as with all functions
• Responds to all inquiries and contacts in a timely and professional manner
• Respects and takes advantage of people’s expertise and work experience in a way that encourages collaboration, innovation and commitment to common vision
• Defines what is and what is not important; makes the necessary tradeoffs in order to maintain focus on accomplishing the goal
• Ensures coordination between the goals of the business, and key team members
• Creates a safe environment where all team members feel they can share their unique opinions and ideas (Team Lilly)
• Decides and acts promptly, using good judgment and anticipates / removes obstacles that get in the way of progress
• Supports efforts to implement processes and technologies to maximize efficiency and effectiveness and to deliver excellence in quality standards

Client Management:

• Appropriately challenge business leaders to use learning as a strategic lever
• Utilize expertise to influence governance and leadership to adopt varying viewpoints when necessary to make the most appropriate learning decisions
• Collect business partner and end learner feedback to surface opportunities for improvement, improve processes as appropriate
• Engages and supports transformational activities as determined

Basic Qualifications:

• Bachelor’s degree
• M.S. in Instructional Systems Technology, Performance Technology, Adult Learning or related experience/education/certification
• 3 years’ experience of strategic learning and development (ADDIE) and consultation within a learning and development function
• 2 years’ experience leading and/or designing and delivering/facilitating learning solutions across multiple platforms (virtual, F2F, webcast, teleconference, etc.)
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences

• Experienced performance conferring with business partners
• Proven in communication, conflict resolution, judgment and managing ambiguity for effective results in complex situations
• Experience in the use of agile methodology (rapid pace and evolving content development)
• Ability and willingness to challenge business leadership regarding ways to use learning interventions to meet business requirements most effectively
• Highlighted proficiency to operate broadly and at a high level, while maintaining solid attention to detail
• Experience with learning and development business processes
• Passion and ability to collaborate effectively with global teams virtually
• Highlighted proficiency in program management including responsibility and managing project budgets
• Experienced in managing vendors and internal team members to deliver quality learning projects
• Experience that demonstrates technical skills using/creating/trouble shooting applications/platforms including HTML, eLearning, video, virtual, SharePoint, etc.
• Experience that demonstrates skills and experience creating and managing websites or SharePoint sites including problem resolution
• Outcomes focus: Demonstrated bias for action and focus on results
• Sales, Marketing and Medical working knowledge
• Ability to effectively partner globally
• Strategic thinking skills to address critical business issues
• Ability to navigate complex, matrix-based organizations
• Strong organizational skills
• Adaptability (Learning Agility): Ability to adapt quickly to complex circumstances and situations, learn while doing, and navigate through ambiguous situations or issues quickly.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$122,250 - $179,300

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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