Job Description:
Title: Strategic Business Communications Manager
Location: Franklin, TN
Workstyle: Onsite
Mars does not sponsor visas for this role. This position is not eligible for relocation benefits
The Strategic Business Communications Manager plays a critical role in shaping how Mars Pet Nutrition North
America Associates understand, experience, and move through business priorities, transformation, and change.
This role designs and delivers communications that help Associates clearly understand what’s changing, why it
matters, or what it means for them, while reinforcing connection to our Purpose, strategy, and performance
goals.
Serving as a strategic partner to business leaders, this role ensures communications are clear, credible, and
aligned to enterprise priorities, translating complex topics into messages that drive understanding, alignment,
and action.
This role operates across a range of business priorities – from campaign activations and organizational change to
business performance and engagement – requiring strong judgment, adaptability, and the ability to move
seamlessly between strategy and execution.
When done well, this role strengthens trust, builds momentum, and enables the business to move faster and
more effectively through change.
What will be your key responsibilities?
Strategic Communications Partnership
- Serve as a trusted communications partner to business leaders, shaping narratives that build clarity,
- alignment, and momentum across teams.
- Provide counsel in fast-moving and often ambiguous situations, ensuring messaging is consistent,
- grounded, and connected to business priorities.
- Translate complex topics into clear, relevant, and actionable Associate-facing communications.
Change Management & Transformation Communication
- Partner with SBC Sr. Manager to lead communication plans for transformation initiatives, organizational changes, and new ways of working, often with significant Associate impact. ·
- Partner with SBC leadership to ensure alignment with enterprise priorities and consistency across efforts. ·
- Develop communications that drive understanding, adoption, and sustained behavior change, balancing clarity with empathy.
Engagement & Leadership Communications ·
- Support business updates, town halls, leadership cascades, and key moments that connect Associates to strategy and performance. ·
- Partner with leaders to shape content that is clear, focused, and relevant, even in complex or sensitive moments. ·
- Help establish a consistent communication rhythm that reinforces focus, accountability, and transparency.
Storytelling & Content Development ·
- Identify and develop authentic stories from across the business that reinforce purpose, progress, and performance. ·
- Create content across channels including intranet, newsletters, digital platforms, and video. ·
- Ensure storytelling connects day-to-day work to the broader growth strategy
Issues & Sensitive Communications ·
- Support communications related to business-sensitive topics and high-visibility situations, ensuring messaging is timely, accurate, and aligned. ·
- Provide counsel to leaders navigating complexity, risk, or uncertainty.
Culture & Connection ·
- Help bring functional initiatives to life in ways that are meaningful and relevant to Associates, regardless of function or role. ·
- Strengthen connection to the broader Mars Petcare and Mars, Inc. community.
Collaboration & Continuous Improvement ·
- Actively participate in the Strategic Business Communications network. ·
- Continuously improve communication approaches based on feedback, engagement signals, and evolving business needs.
What are we looking for?
- Bachelor’s degree preferably in Communications, Public Relations, Education or Marketing
- 5+ years of experience in a high paced corporate or agency environment.
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
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Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
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What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
