Strategic Analytics Liaison

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Now we just need you!
The Strategic Analytics Liaison serves as a key bridge between IDeaS' analytics software development teams and select high-value clients, particularly in emerging or complex business domains within the hospitality sector. This role plays a critical part in ensuring the effective application and evolution of IDeaS solutions by facilitating client understanding, resolving functional gaps, and championing both client needs and product integrity.
The individual in this role partners closely with IDeaS client support teams to address client inquiries, helping them navigate and maximize the value of IDeaS' analytics products. When client issues fall outside the current system capabilities, this person collaborates with Analytics and Product Management to define and advocate for enhancements. Success in this role requires exceptional communication skills-both written and verbal-and the ability to deliver tailored explanations and training across technical and executive audiences.
Although this is not a software development role, a strong grasp of software development processes as well as a conceptual understanding of statistics, forecasting, and mathematical optimization is essential.
What you'll be doing...

• Act as the primary interface between analytics development teams and high-value clients in complex business environments.
• Guide clients in understanding system functionality and how it can address specific business challenges.
• Collaborate with Analytics and Product Management to address functional gaps and identify product enhancement opportunities.
• Advocate for clients' needs internally while articulating and promoting the value of IDeaS solutions to external stakeholders, including executives.
• Deliver effective communication and training to both technical and non-technical audiences.
• Participate in client strategy discussions to identify areas for optimization and improved solution adoption.

What you'll bring to us...

• Minimum of 3 years of experience in pricing and revenue management within the hospitality or travel industry, with direct exposure to analytical revenue management software.
• Experience working with or within software development teams, especially in Agile environments, is preferred.
• Additional background in software product management, solution consulting, or business analysis is a plus.
• Bachelor's degree in Business, Engineering, Data Science, Mathematics, Hospitality, or related field with coursework in microeconomics, statistics, and operations research/mathematical optimization.
• Master's degree preferred.

We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights .
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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