The Strategic Advisor/ Senior Strategic Advisor roles are responsible for serving as a main point of contact for multiple customers by managing their online community and communication platforms via product enablement, creation and execution of strategic plans, and supporting community management activities using the Higher Logic software platform. This role is expected to offer specific community insights, make recommendations on approaches and techniques, and implement those approaches and techniques based on knowledge of the customer and their objectives while growing customer engagement.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Execute day to day production tasks working within the customer's online community and/or email marketing platform.
- Recommend and implement engagement tactics appropriate for customer communities.
- Help other Strategic Services team members address issues/solve problems for customers you may not be directly engaged with.
- Mentor and/or train other Strategic Services team members on all aspects of community, communications and consulting best practices.
- Seek and collate customer feedback to shape online community management practices and product ideation within Higher Logic.
- Work with Product and other HL teams to improve the community platform
- Conduct all business in accordance with Higher Logic policies and procedures.
- All other duties as
KNOWLEDGE AND ABILITIES REQUIRED:
· Able to manage competing priorities to meet time-sensitive goals across multiple customers.
· Able to work with a team, take direction from one or more team members, provide direction to other resources.
· Excellent customer service orientation and troubleshooting abilities.
· Excellent verbal and written communication skills.
· Strong technical aptitude to learn new software platform.
· Experience with Microsoft Office applications (PowerPoint, Excel, Word, etc).
Skills Required
- Experience with Higher Logic software platform
- Excellent customer service orientation
- Strong technical aptitude to learn new software platforms
- Excellent verbal and written communication skills
- Experience with Microsoft Office applications
What We Do
Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.
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