- Act as the senior relationship owner for assigned key accounts, building trusted partnerships up to C-suite level.
- Ensure a clear understanding of client objectives, business priorities, and success measures, and translate these into actionable account strategies.
- Develop and execute account growth strategies and multi-year engagement plans aligned with client business goals.
- Anticipate client needs, surface insights, and position TechBlocks as a strategic partner - not just a vendor.
- Maintain overall accountability for revenue planning, forecasting, and contractual adherence.
- Support and guide contract renewals, extensions, and scope changes, ensuring commercial decisions are well‑considered and aligned with agreed terms.
- Identify opportunities to expand existing engagements in a thoughtful and value‑driven manner, aligned to client needs.
- Ensure contractual compliance across SOWs, rate cards, and budget commitments.
- Provide senior oversight across active engagements to ensure work is delivered in line with agreed scope, quality expectations, and timelines.
- Lead governance forums (SteerCos, QBRs, exec check-ins), ensuring transparent performance reporting and issue escalation.
- Partner with delivery and practice leaders to balance onshore/offshore resources, continuity, and exceptional service levels.
- Be the internal voice of the customer – aligning cross-functional teams on priorities, risks, and delivery planning.
- Guide and support engagement managers and delivery leads with clear direction, context, and decision support.
- Collaborate with sales, finance, HR, and recruitment for staffing, resource planning, and growth execution.
- Masters degree in a related field (MBA preferred) or foreign equivalent required from an accredited institution.
- 10+ years of experience in technology consulting, IT services, or professional services environments.
- Proven experience managing large, complex enterprise accounts with multi-million-dollar annual revenues.
- Strong background in account management, client delivery, and commercial ownership.
- Experience working with global delivery models, including offshore and nearshore teams.
- Excellent stakeholder management skills with the ability to influence and communicate at senior levels.
- Final candidates must successfully complete a comprehensive background check. Security clearance or eligibility to obtain clearance may be required depending on project/client needs.
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What We Do
@TechBlocks we power the software defined industries (SDI) of today and tomorrow. We are a software engineering and consulting firm. We build modern digital value chains and businesses reimagined to create frictionless experiences for innovative monetization methods and drive unforeseen efficiencies. We are known to build world class custom platforms and products that are cloud native for some of the worlds largest brands. We are the go to technology partners for born in digital businesses that grew with us from "Concept to Commercialization" and have revenues between $100M - $10B. We help modern businesses transition just from a technology outsourcing mentality to help create globally distributed digital COEs and mature them. Our converged COEs that we create in partnership with our clients help power software factories that are extremely dynamic. We have created modern digital COEs and factories that are created with a single minded goal to future proof our clients businesses. Everything we do is centred around two philosophies and practices - Design Thinking and Lean Engineering. Whether it is building digital commerce platforms, marketplace for worlds largest retailers or smart utilities applications and products or digital health products/platforms that power wearables, patches or devices across healthcare landscape; we do it all with speed and sophistication that is unmatched in the industry
