About Silo
Help us rebuild the oldest system in the world - the agricultural supply chain
Silo builds technologies which bring efficiency and transparency to the agricultural supply chain. Our modern ERP dramatically increases profits, improves product freshness, and reduces food waste for wholesalers, distributors, shippers, and importers.
We are a highly motivated team of engineers, designers, business and agricultural specialists taking on the challenge of transforming a centuries old industry. We are looking for self-motivated team members who crave a challenge and feel energized to work cross functionally to realize Silo’s enormous potential.
Why Silo
We will work hard to make sure your decision to join us is worthwhile and rewarding. You’ll learn how a start-up operates and learn skills that will help you at any point in your career. You will be empowered to take initiative and get support to execute an idea from beginning to the end.
Silo is rebuilding one of the world’s oldest systems—the agricultural supply chain. We create modern ERP and labor management technology that increases visibility, efficiency, and profitability across the produce industry. Operators use Silo to improve margins, enhance product freshness, and reduce waste from field to distribution.
About Pet TigerPet Tiger, part of Silo Technologies, provides labor management, payroll compliance, and productivity tracking software for growers, packers, and shippers in specialty crops. Customers rely on Pet Tiger to track labor costs, improve compliance, and gain real-time operational insights from field to warehouse.
The Strategic Account Manager owns and grows relationships with Pet Tiger’s largest and most operationally complex customers—growers, packers, shippers, and vertically integrated fresh produce operations.
You will collaborate with operators managing labor across cultivation, harvesting, packing, quality control, warehousing, shipping, and distribution. Your understanding of fresh produce operations, labor models, compliance, forecasting, and multi-site workflows will position you as a trusted advisor who drives long-term customer success.
This role is ideal for professionals with experience in fresh produce, agricultural operations, supply chain, labor management, or agricultural technology who enjoy solving operational challenges, expanding customer adoption, and maximizing value across strategic accounts.
- Manage and grow a portfolio of high-volume growers, packers, and shippers.
- Build trusted relationships by understanding crop cycles, labor models, multi-site operations, and compliance requirements.
- Serve as a strategic partner supporting day-to-day operations and long-term labor and cost-efficiency goals.
- Lead renewal strategies and ensure strong customer satisfaction and KPI attainment.
- Translate operational challenges—labor efficiency, QC accuracy, pack/ship workflows, field costing—into actionable technical solutions.
- Partner with Customer Success to ensure consistent onboarding and adoption across field, packing, and logistics teams.
- Identify opportunities to expand into additional modules (payroll, reporting, equipment tracking, field costing).
- Participate in cross-functional upselling with Customer Success, Product, and Sales.
- Provide value-driven recommendations and support business reviews tied to forecasting, labor trends, and cost improvements.
- Apply knowledge of produce seasonality, labor trends, compliance, and quality standards.
- Communicate field insights to Product and Leadership to influence roadmap and GTM strategies.
- Support creation of customer success stories that highlight labor-cost reduction, productivity gains, and operational visibility.
- Collaborate with Customer Success, Support, Product, and Engineering to align on customer workflows and needs.
- Maintain accurate CRM documentation (HubSpot) including workflows, site structures, and expansion opportunities.
- Position additional modules and enhancements when valuable to the customer.
- 5+ years in account management, customer success, operations support, or B2B software within agriculture, produce, or labor-heavy environments.
- Strong familiarity with produce operations: cultivation, harvesting, packing, QC, logistics, forecasting, and compliance.
- Experience supporting multi-site or regionally dispersed operations such as farms, packing houses, or distribution centers.
- Ability to translate complex business and operational issues into scalable technical solutions with measurable outcomes.
- Experience with cross-functional upselling of systems and modules.
- Strong analytical skills for interpreting operational data, labor metrics, productivity trends, and cost drivers.
- Skilled at diagnosing workflow bottlenecks and collaborating across teams to improve efficiency.
- Excellent relationship-building and communication skills with operators, supervisors, and executives.
- CRM proficiency (HubSpot preferred).
- Ability to travel regionally (35–55%).
Salary Range: $80,000 – $100,000 annually, commensurate with experience.
Performance Incentives:
- Bonuses tied to retention, customer satisfaction, and operational KPIs.
- Structured compensation plan for all upselling and cross-selling of Pet Tiger/Silo modules.
Benefits:
- Medical, dental, and vision insurance
- 401(k)
- Paid time off and holidays
- Remote work flexibility within required regions
- Travel reimbursement
- Professional development opportunities
- High renewal rates and strategic account retention
- Expansion revenue and multi-module adoption
- Strong customer satisfaction (NPS/CSAT)
- Measurable improvements in usage, productivity, and labor efficiency
- Accurate account plans, forecasting, and cross-functional alignment
- Valuable field insights contributing to product enhancements and GTM strategy
Top Skills
What We Do
Silo is on a mission to revolutionize the wholesale produce supply chain through technology. Our vision is to bring efficiency and transparency to all stakeholders, and reduce waste in all forms and in all parts of the supply chain. Our customers run essential businesses and deserve software that enables them to sustainably grow and evolve their operations - and we’re committed to providing it.
Silo is a mission-critical cloud software platform. Our features are built to optimize purchasing, selling, inventory management, vendor/customer management, accounting, reporting, packing, and logistics -- Silo’s technology spans the breadth of our customer’s businesses. Our customers are growers, packers, distributors, and many others, located throughout the US.
Founded in 2018 in the Bay Area, Silo expanded to all of California and New York City in 2020. Now in early 2021, we’re in Washington and Pennsylvania. Between 2020-2021, our team tripled in size and is now located across the globe, with employees in Pakistan, Poland, Germany, and the U.K. Thanks to our amazing teams, Silo raised a Series A in 2019 and a Series B in 2021 from committed investment partners like A16Z, Initialized, and Haystack Silo’s funding comes from seasoned investors with portfolios that span well known fintech, SaaS, and marketplace companies.
Co-founders Ashton Braun and Antonio Bustamante share a strong and successful history together. Previously part of a founding team at another start-up, they joined forces again to rebuild the agricultural supply chain with Silo. Ashton and Antonio are committed to building a mission driven company where people love to work and grow together.
Our focus on building impactful software comes from the direct work our teams do with our users in their warehouses, back offices, and even overnight. Our team is hands-on, passionate, motivated, collaborative, and fun -- and growing! If you’re interested in joining us, we’d love to hear from you.
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