Strategic Account Manager

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Grand Rapids, MI, USA
In-Office
Insurance • Financial Services
The Role

The Strategic Account Manager (SAM) is a critical extension of Montage selling and account retention strategy.  Along with their respective Regional Vice President of Sales, SAM is responsible for being an internal and external liaison regarding in-house service for Montage dealer clients.

SAM supports the sales organization and identifies sales opportunities by evaluating client’s current offerings and pursuing expansion into new product, distribution, and services.

Your Impact:

  • Lead new client implementation as it relates to the specific requirements and instructions for services, pricing of services, and communication of requested/completed work between the client, and the business management team.
  • Works closely with sales and business management teams to ensure client performance metrics are being met. Resolve client concerns and questions. Introduces new services.
  • Maintains client dashboard and distributes to all assigned clients monthly no later than the 3rd business day of the following month.
  • Acts as the liaison for the client and business for escalated issues or non-compliance with service level agreements.
  • Builds relationships and communication channels between various account departments including Customer Service, Sales, IT, Finance and Operations.
  • Focuses on training requirements and building skill set for enhanced store sales and understanding of value of our products being sold in store.

Successful Candidates Will Have:

  • Bachelor’s degree in Sales and Marketing, Business Administration or related field or equivalent course training. (preferred)
  • 2-5 years Marketing/Business experience OR 2-5 years Sales experience
  • Proficient in Microsoft Office applications
  • Experience in furniture and warranty Industry preferred

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

For more information, please visit one80.com.

If you have any questions about this posting, please contact [email protected]

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's  California Job Applicant Privacy Notice .

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The Company
Boston
418 Employees
Year Founded: 2019

What We Do

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, the company offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services and warranty business. One80 serves commercial companies, non-profits, public entities, individuals and associations and unions, and has access to all major insurance markets in the US, Canada and UK. One80 has offices in more than 55 locations in the US and Canada. For more information visit www.one80intermediaries.com With expertise in marine, transportation, property, casualty, financial lines, medical stop loss, personal lines, travel/accident and health, life insurance and warranty coverage we provide in-house binding authority and access to market leading carriers on both sides of the Atlantic. One80 serves commercial companies, non-profits, public entities and individuals, and has access to all major insurance markets in the US, UK and Canada. One80 has offices in 46 locations nationwide including Boston, New York City, Chicago, Cleveland, Cincinnati, Miami, Atlanta, Houston, Dallas, San Antonio, Omaha, Mountain View, Philadelphia, San Diego, Seattle, Toronto, and Montreal

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