The Strategic Account Manager is responsible for the strategic growth and profitability of a critical, high-revenue client relationship. This is a high-level sales and relationship management role, responsible for ensuring a deep partnership and long-term revenue expansion.
The ideal candidate possesses the ability to partner with this key client by bringing forward a vision, solutions, recommendations and budgets to advance them closer to both their short- and long-term goals.
Key Responsibilities
1) Relationship and Growth Influence:
- Cultivate and expand deep, lasting relationships with key decision-makers and influencers across all levels of the client's organization, including executive (C-suite) and operational stakeholders
- Serve as the trusted strategic advisor for the client, understanding their long-term business objectives, challenges, and competitive landscape.
- Effectively navigate complex organizational structures to identify and engage new areas for partnership and collaboration.
2) Strategic Account Planning & Execution:
- Develop and execute a comprehensive, multi-year account strategy that aligns the company's technology solutions with the client's strategic business goals.
- Identify, qualify, and drive strategic initiatives that result in significant, sustainable revenue growth and market share expansion within the account.
- Proactively identify and develop new opportunities by challenging the client's current approach and introducing innovative technology solutions that drive measurable business outcomes (e.g., cost reduction, operational efficiency, new revenue streams).
- Manage and forecast a robust pipeline, ensuring accurate and predictable business projections to internal stakeholders.
Required Qualifications
- Experience: Minimum 5 years of experience in Strategic Account Management, Global Account Management, or Executive-Level Business Development, specifically managing accounts with multi-million dollar revenue responsibility.
- Industry Knowledge: Demonstrated background within the Security Systems Integration
- Soft Skills: Exceptional written and verbal communication, negotiation, and presentation skills. Ability to resolve high-stakes conflicts and manage high-pressure situations with executive poise.
- Travel: Ability to travel ~30% of the time, as required.
- Excellent customer relation skills at Executive Levels.
- Excellent written and verbal skills in one on one and large group situations.
- Excellent inter-personal skills including client and employee relations.
- Ability to organize workload for effective implementation.
- Ability to multi-task while working under deadlines and time constraints.
- Efficient in standard business software (Microsoft Office, Outlook, Onenote, Visio).
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to function as an effective team member in a collaborative sales environment.
- Ability to adapt as the external environment and organization evolves.
- Team focussed
- Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, and lifting of small objects, and operating office equipment.
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
Top Skills
What We Do
With decades of experience and offices coast to coast, Paladin Technologies has emerged as the premier complex systems integrator in North America. Paladin Technologies’ teams can design and deploy sophisticated integrated systems technology and infrastructure for you on a national scale, while providing local support.
