Strategic Account Manager

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Sales, Marketing & Product Management

The Strategic Account Manager (SAM) is accountable for the achievement of CFNA sales objectives in the assigned geographic territory for applicable Bridgestone Retail Organization (BSRO) company owned stores within the Central Division. The ideal candidate will be based within the Central US area.
The Strategic Account Manager, Central Division BSRO, is the business continuity leader for CFNA business and the conduit between Bridgestone Retail Operations in the Central Division and CFNA. This individual will be a subject matter expert for CFNA’s products and services and will be relied upon to broaden existing relationships within BSRO. The ideal candidate will take a consultative-based approach to growing the business and footprint within their assigned geographic location.

• Establishes, develops, and maintains business relationships within BSRO assigned territory to meet/exceed business and market share objectives.
• Conducts on-site strategy and planning meetings with area, region, and division leadership teams.
• Grows CFNA tender share and influences the uses of CFNA’s services to demonstrate market leadership and value-add.  
• Creates and manages an internal Sales Action plan for assigned territory that highlights sales and market share objectives, promotional plans, budgetary needs, and overcoming obstacles to growth.
• Collaborates with internal marketing and other relevant center of excellence (COE) stakeholders to develop employee and consumer incentives that grow credit card sales.
• Expedites the resolution of cardholder (BOSS) issues and provides feedback with internal CFNA stakeholders.
• Provides Sales & Marketing Leadership with ‘voice of the customer’ feedback regarding needs, issues, competitive gaps and competitive landscape.
• Prepares daily, monthly, and annual sales forecasts for assigned territory.
• Collaborates with Region and Area Sales Managers on store planning and control measures to deliver on application and sales targets.
• Maintains collaborative relationship with internal support staff across all COE’s through frequent communication and feedback sharing.
• Participates in regional training meetings, new store openings, business meetings, and consumer events (as needed) to promote CFNA products and services.
• Supports relationships through strong communication and negotiation skills with internal and external stakeholders.

• Typically requires a minimum of 8 years of related experience with a bachelor’s degree; or 6 years and a master’s degree; or a PhD with 3 years of experience; or equivalent work experience
• Prior experience/knowledge of the CFNA and BSRO businesses
• Experience leading training programs in small to medium sized groups
• Solid financial acumen

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.