Director, Account Management (SaaS/Public Sector)

A day in your role:

• Provide employee-focused leadership, fostering engagement and a high-performing, diverse team through hiring, support, and development.
• Act as the trusted advisor and Account Manager for key customers, building strong, long-term relationships with stakeholders and executive sponsors.
• Develop and execute strategic account plans to achieve revenue, customer satisfaction, and growth objectives.
• Drive customer success, retention, and value delivery through regular reviews, performance analysis, and feedback.
• Identify and pursue new business opportunities within existing accounts and through customer acquisition, including upselling and cross-selling.
• Lead business and service reviews, aligning on strategic initiatives and performance outcomes.
• Negotiate and manage commercial agreements and contract renewals to ensure strong, mutually beneficial partnerships.
• Provide domain expertise in the public sector and regulated industries, delivering actionable insights and value.
• Resolve escalations promptly to maintain customer trust and confidence.
• Analyse customer metrics, market trends, and feedback to inform growth and product/service improvements.
• Collaborate cross-functionally with Project Delivery, Service Delivery, Product, New Business, and Marketing teams to ensure excellent delivery and deeper customer engagement.
• The role requires travel across the ANZ region.

Your skills, experience and beyond:

• Strong understanding of SaaS solutions and experience with project delivery, maintenance, and support services.
• 8+ years’ experience in account management, business development, or similar roles in a commercial environment.
• Proven track record of managing large accounts and driving meaningful revenue growth.
• Proven success in leading teams and supporting individuals to reach their full potential.
• Consultative approach, with a willingness to listen, understand, and navigate complex challenges.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent communication, presentation, and influencing skills at all levels, including executive and C-level stakeholders.
• Highly self-motivated, with a strong focus on customer success and solution delivery.
• Organised and proactive, skilled in tracking issues, planning, and executing account strategies.
• Ability to collaborate effectively within a regionally diverse team.
• Strong negotiation skills, including experience handling commercial and contractual matters with support from internal legal teams.

Growth & Belonging

• At Objective, we are committed to creating a workplace where everyone can thrive. Through our Objective's Women’s Network (OWN), we provide a supportive community that connects, empowers, and amplifies the voices of women across the business. Elevate, our mentoring program, pairs employees with experienced leaders, helping to build confidence, develop new skills, and support career growth.