Strategic Account Manager

We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing -- they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate.

At Nectar Social, we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and their communities while creating genuine value for both sides.

Founded by ex-Meta product and engineering leaders, we've raised over $30M in total capital from investors including GV and True Ventures. We work with brands like Oura Health, Caraway, e.l.f. Cosmetics, Kosas, OLIPOP, and many more. We're building the future of social commerce -- where community, conversation, and commerce converge.

We're hiring a Strategic Account Manager to lead relationships with some of the top brands using Nectar. In this role, you'll act as a trusted partner to customers—helping them adopt AI-powered workflows across social, community, and support operations while ensuring they achieve measurable results from the platform.

This role sits at the intersection of customer strategy, AI adoption, and product insight. You'll work closely with customers, product teams, and leadership to drive long-term success and shape how brands integrate AI into their marketing and community operations.

• Own the full customer lifecycle including onboarding, workflow integration, account health monitoring, and renewals

• Serve as the primary point of contact for brand stakeholders, ensuring strong adoption and measurable outcomes

• Translate marketing, support, and community goals into scalable AI-powered workflows

• Guide customers through setup and optimization of AI agents across engagement, creator operations, and analytics

• Deliver proactive insights, performance reviews, and success plans to expand product value

• Partner closely with product, design, and engineering to represent customer needs and influence product roadmap decisions

• Contribute to internal playbooks, onboarding resources, and customer success best practices

• 3+ years of experience in account management, partnerships, or brand-side marketing and operations leadership

• Familiarity with modern marketing workflows including community management, influencer strategy, customer support, and analytics

• Demonstrated interest in AI tools and automation platforms

• Strong communication skills with the ability to advise both executive stakeholders and operational teams

• High ownership mindset and comfort operating in fast-moving startup environments

• Proven track record of strong performance, growing scope, or leadership in previous roles

• Experience implementing or managing AI or automation tools

• Familiarity with social media APIs, CRM platforms, or marketing analytics systems

• Experience working with high-growth consumer brands such as DTC, beauty, or wellness companies

• Experience building enablement materials, training programs, or internal operational processes

• Competitive compensation and early equity

• Health, vision, and dental benefits + 401(k) match

• Clear career growth opportunities as the company scales

• Free lunch in the heart of University Ave. in Palo Alto

• Deep exposure to cutting-edge AI tooling and the opportunity to shape how brands use it

• A collaborative, ambitious team defining a new category of AI-native marketing infrastructure